- Report: #1041413
Report - Rebuttal - Arbitrate
Complaint Review: Zashpay
Zashpay Deceptive practices, does not deliver the money on time, keeps it for a week minimum Internet
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This whole mess started when my roommate was out of checks. She went online to US Bank's website and saw that she could pay me her portion of the rent through the online service called Zashpay. The day was the 2nd and our rent is due on the 5th, so we figured we at least had a few days if it took that long. The company said that I would receive money she sent within 1-2 business days. HUGE mistake. This company lied to her and to me, telling us that they would deposit the money in as little as two days. It is now the 7th and I still do not have the money although it has been taken out of her account - so Zashpay is literally just holding it.
I called their customer service number on the 5th, asking when I could expect to receive the money. The rep told me I had to go to my Zashpay account (which I had to set up with a bunch of my personal info just to get the money) and enter the two small amounts they had deposited to my account and then taken back out to "verify" that my account number was right. She said after I did that my account would be credited the full amount within 24-48 hours. At no time had Zashpay ever told me that this step was necessary to get the money, so I think it's pretty shady that I had to call to get this information.
I did what she told me to do, and entered the two small amounts on Zashpay's website. It's been 48 hours and still NO MONEY in my account. Called back and this time the rep said that the money would be deposited on the 9th, a full FOUR DAYS after I jumped through their last little hoop. He said that he "appologized for the misinformation" and didn't know why the last rep told me 24-48 hrs. My rent is going to be late now and I'm stuck with a bunch of fees. US Bank customers - DO NOT use this service unless you want your payee to be given the run-around and probably not even receive the money even though it will be taken out of your account. This company has very shady business practices and should be shut down.
This report was posted on Ripoff Report on 04/07/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Zashpay/internet/Zashpay-Deceptive-practices-does-not-deliver-the-money-on-time-keeps-it-for-a-week-mini-1041413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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