- Report: #1161720
Report - Rebuttal - Arbitrate
Complaint Review: Zazzle.com
Zazzle.com "Zazzle return policy not honored" "difficult returns" cheat San Jose Internet, California
*Consumer Comment: hello sorry to hear that
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ZAZZLE advertises a liberal return policy, but they do not honor it. Be advised that they will cheat you.
I bought a poster from Zazzle. When I put it up (in a frame - no tacks or glue), it reflected the light poorly. Well within the 30-day limit, I went to Zazzle.com to learn how to return the poster.
First, they make it very difficult to find the returns section. Then they ask for a lot of data, including going through several drop-down lists to describe the product - although that information is available not only from other questions, but also by the part number. Finally, you are required to write a short essay describing why you are returning the product.
I did all of that, adding a note that I found their return process to be onerous.
I received NO reply. A week later, I repeated the entire process. Once again, there was NO reply.
Finally I returned the poster in perfect condition in the original packaging. I did not have an RMA number, so I wrote PENDING on the outside of the package and enclosed a letter describing the situation and requesting a refund.
NO RESPONSE. NO REFUND.
A company that makes errors is one thing, but a company that willfully cheats its customers is another. Caveat emptor.
This report was posted on Ripoff Report on 07/13/2014 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zazzlecom/internet/Zazzlecom-Zazzle-return-policy-not-honored-difficult-returns-cheat-San-Jose-Internet-1161720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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