- Report: #1013122
Report - Rebuttal - Arbitrate
Complaint Review: Zbiddy
ZbiddyInternet United States of America
Zbiddy Can't redeem wins w/free bids w/o buying bid package, Internet
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I used the bids to win a $15 Itunes card for $.37. When I tried to pay the 37 cents online I was given the "opportunity" to purchase a "super package" of bids for either; $59, $79 or $99. Their site wouldn't allow me to uncheck all three. You had to select one to continue.
Since I didn't want to buy any more bids, I used their customer support chat line. "Laura" told me to call customer service, they'd be happy to help me. I told her I'd rather take care of it online she again said to call them. I told her that was ridiculous I should be able to pay online.
In again texting me to call customer service "Laura" wrote: " the idea is to find the inconvenient" within the message she sent me. I wrote back: 'Are you try to make this as difficult as possible?' She again replied to call customer service.
I called customer service but they couldn't find my account. He asked my name and email address three or four time. I spelled everything for him, he still couldn't find the account. Tried using my phone number, still couldn't find it.
Customer service told me to go ahead and order for $29 or $39 then request a refund. I refused and asked to speak to a supervisor. I was never able to speak to a supervisor and I eventually hung up.
This report was posted on Ripoff Report on 02/12/2013 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zbiddy/internet/Zbiddy-Cant-redeem-wins-wfree-bids-wo-buying-bid-package-Internet-1013122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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