• Report: #917490

Complaint Review: Zeek Rewards

  • Submitted: Wed, July 25, 2012
  • Updated: Wed, August 01, 2012

  • Reported By: Cory — West Palm Beach Florida United States of America
Zeek Rewards
803 w center st. Lexington, NC Internet United States of America

Zeek Rewards Zeek, Zeekler, Rex Venture Group Deleted my account for no reason and has stolen my 7800 points, i purchased 5,000 in sample bids! I believe zeek rewards is a scam until this gets resolved! Internet

*Consumer Comment: Nice Work

*Author of original report: Account is now reactivated

*Consumer Comment: Step 2

*Author of original report: Sent Certified Letter to Zeek rewards Corporate office in lexington N.C.

*Consumer Comment: Imminent Implosion!

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Hello, I have and the worst experience with Zeek Rewards. I was informed of zeek rewards by a good friend he was making decent money so i decided to try it out. I had my account for roughly 50 days i wrote a check on 5/10 for $2,000 to purchase bids and had a gold subscription.
On 6/13 i wire transferred $3,000 through nxpay from my back office.
I upgraded to diamond on 6/17/12 and paid the 99.99 through my back office. I checked my account on 6/30/12 and had roughly 7800 points. On 7/1/12 i was not able to log into my back office and it stated my account was inactive! I called zeeks customer service and they stated that there was a charge back of the diamond subscription fee of 99.99 and thats why it was deleted. Zeeks customer service stated i would have to email zeeks compliance email, and that corporate was the one that closed the account. I checked my online banking and on 7/05 the 99.99 was not a charge back it was a refund from zeek. I went to my bank anyway and tried to have the funds reversed back to zeek and they could not do that because it was not a disputed  charge back to be reversed and that it was in fact a return from zeek and that there was nothing they can do. Zeek has been no help in getting my account straightened out it has been 24 days since the deleted account and for no reason on my behave. I believe zeek rewards is a scam until my account gets reactivated!

This report was posted on Ripoff Report on 07/25/2012 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zeek-Rewards/internet/Zeek-Rewards-Zeek-Zeekler-Rex-Venture-Group-Deleted-my-account-for-no-reason-and-has-sto-917490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Nice Work

AUTHOR: Lucky Dog - (United States of America)

What did you have to do to get it reactivated? Did your bank initiate the chargeback without your knowledge?

We have a network of affiliates and are trying to collect procedures and documentation to help support other affiliates in cases like this. I have never heard of an inactive account because of a chargeback before but imagine that this does come up. A few folks in our network were hacked and that caused some grief so we encourage all of our affiliates to use bulletproof passwords.

Please share your information with either here or at info@azeekreward.com or post your testimonial at http://www.azeekreward.com/zeek_testimonials.php.

I am glad you got this worked out and are ready to get back making some mooolah!! Good luck.
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#2 Author of original report

Account is now reactivated

AUTHOR: Cory G. - (United States of America)

As of 7/30/12 my zeek account got reactivated after being contacted by email from compliance and a phone call, they asked if i wanted to have my money refund or my account reactivated i told him i wanted my account reactivated. i also emailed him stating that i would like my account to be credited 30 days on the point retirement calendar because thats how many days i missed on the 90 cycle.
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#3 Consumer Comment

Step 2

AUTHOR: ZeekInsideDoubter - (USA)

Send a certified letter to the BBB regarding your complaint. Write you complaint succinctly and in chronological order, and include dates as well as copies of your bank statement and any correspondence you have from your bank and/or Zeek.

Number two, send a copy of the certified letter that you are sending to the BBB to Zeek also. I had trouble following your first post so try to make it a bit more understandable; maybe do it in outline form:

1. Signed up on (date.)
2. Bought first bids on (date.)
3. Upgraded to diamond on (date.)
4. Etc.

Good luck

P.S. One other thing: do you want to stay in Zeek and have your account reinstated or leave Zeek and get a refund? Make sure you mention this in your letter to the BBB.

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#4 Author of original report

Sent Certified Letter to Zeek rewards Corporate office in lexington N.C.

AUTHOR: Cory G. - (United States of America)

Sent Certified letter to Corporate and was delivered to zeek rewards on 7/16/12. And as of today 7/26 no response.
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#5 Consumer Comment

Imminent Implosion!

AUTHOR: ZeekInsideDoubter - (USA)

I am sorry for your issues but, welcome to the club.

There are countless affiliates with exactly the same issues you have or worse. It seems they grew too fast and are being "controlled" with inept management.
 
Ask yourself this: if you owned a rapidly growing, and highly profitable (for the owners) company would you risk the demise of your company by failing to fullfill your end of the bargain?

Would you go even further, guaranteeing the demise of your company by providing the lousiest customer service that gets the attention of attorney's general of the various states in which you have affiliates?

This is my advice I copied and pasted from a previous post:

1. Send Dawn Olivares a certified letter requesting your problem be fixed, or that you want a refund and give her 2 weeks to respond. In spite of what their user agreement states you deserve and are entitled a refund because of their issues, not yours.

2. If unsuccessful contact the Better Business Bureau and register a complaint there. So far there are 32 complaints with them this past year and growing.

3. If unsuccessful then immediately contact the North Carolina Attorney General with your specific details. Once more complaints come in he will be forced to launch an investigation. If that happens, even if Zeek is exonerated, the negative publicity of the investigation will doom Zeek to oblivion, for the most part due Dawn's mismanagement of the company and shakey business program and practices. There are already many complaints about Zeek at the North Carolina  Attorney General from what information is available on the Internet. It is only a question of time.

Please post a follow-up here when you can.

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