• Report: #913886

Complaint Review: Zeek Rewards

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  • Submitted: Wed, July 18, 2012
  • Updated: Thu, July 26, 2012

  • Reported By: Unhappy Diamond Zeek Affiliate — las vegas Nevada United States of America
Zeek Rewards
7477 W LAKE MEAD BLVD STE 170 las vegas, Nevada United States of America

Zeek Rewards Rex Venture Group, LLC ,a nevada limited liability company, After 9 months, my request to re-issue a $591.18 check was NEVER done. HORRIBLE CUSTOMER SERVICE!!!! las vegas, Nevada

*Consumer Comment: Thanks for clarifying

*Author of original report: Response to John Q. Public

*Consumer Comment: Dishonest, misleading or inaccurate update?

*Author of original report: I received my money after contacting a lawyer.

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A check was issued to me in November, 2011 in the amount of $591.18; however, it was never cashed. Thus, I never received the funds.  I have attempted to resolve this issue and asked that Zeek Rewards reissue the check on numerous occassions to no avail.  I have spoken with LAYLA A. (who is very nice), ANDREA C., and NICKY A, who all have told me on 5/23/2012, 6/6/2012, and 7/18/2012 that a "ticket was entered and escalated to the corporate office, which will resolve the issue."  In addition to my three (3) conversations with zeek rewards customer service, which can be found at 1-888-927-9335, I have also submitted tickets from my back office on 5/23/2012 and 7/18/2012, none of which have ever been responded to.  The most frustrating thing with this whole situation is that Zeek Rewards customer service literally cannot help me; all they do is claim to create an email that goes to corporate, which has had tickets on this issue for the last two (2) months. Nothing is ever resolved and I cannot seem to get my money. Corporate never does anything. Customer service is horrible. Now, I don't have my money either.

This report was posted on Ripoff Report on 07/18/2012 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Zeek-Rewards/las-vegas-Nevada-89128/Zeek-Rewards-Rex-Venture-Group-LLC-a-nevada-limited-liability-company-After-9-months-m-913886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Thanks for clarifying

AUTHOR: John Q. Public - (USA)

Great response. Thanks for clarifying all that.

I appreciate your filling in the gaps. Makes much more sense now.

My apologies for the tone and I appreciate your polite and clear response.

It really does not make them look very good if all they had to do was push a few buttons to send you a few bucks via Payza and the issue would be handled, but they refused until your lawyer threatened them.

Still, I can see they are utterly inundated. If they are over 1,000,000 affiliates now, WOW, they're WAY over their heads trying to handle all the support that comes with that growth. So, I have to empathize with them a little bit because there's no way a company can keep up with that level of growth without a major struggle. I don't know of any companies that can scale up their support staff that fast. They are probably in the mode of putting out fires -- such as when people threaten them with their attorneys :) So, I still think patience is called for. They are a great company doing the very best they can and are probably going to financially liberate a whole lot of people who would not otherwise have a chance to do so.

On the other hand, I can understand the frustration of affiliates like yourself.

Hope you can forgive my rush to judgement.

All the best.


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#2 Author of original report

Response to John Q. Public

AUTHOR: Unhappy Diamond Zeek Affiliate - (USA)

Hello John Q. Public:


In response to your inquiry and to further assist everyone in their own dispute resolution with the company, please see specific answers to your questions in bold below:

1. How did you inform Zeek that you contacted an attorney? By phone, email, support forum? I contacted them by phone multiple times; each time informing them that I had a lawyer.

2. What date did you do this? 7-18? 7-22? Other? As I've already stated above and am happy to restate here, on 5/23, 6/6, and 7/18 I informed them that I contacted a lawyer.

3. Exactly how did you receive payment? By check via regular mail? Via FedEx overnight check. Wired to your account? Happy to tell you that it "came within a few hours" because it came through PAYZA (formerly AlertPay). Thus, quick payment is, of course, possible within a few hours as I previously stated because PAYZA is an electronic payment company that has the ability to make payments within minutes upon request.

4. And what date was the payment received? On July 18th, I received all of the requested funds in my PAYZA account.

Moreover, I find the tone of your alleged rebuttal misplaced. My report is neither dishonest, misleading, nor inaccurate. I believe I have answered all of your questions but, just to clarify, YES, I did receive my money within a few hours of my 7/18 phone conversation, where again, my lawyer was brought up and actually spoke to the people at Zeek Rewards.

Additionally, I drew a check in November, 2011 because I felt like it. I counted for you and I've personally drawn 12 checks since I started with Zeek Rewards. Each time I request one, it's because I want one. I hope that answers your question.

Lastly, we are actually at over 1,500,000 affiliates right now, which is an accurate number from their Director of Compliance.

Nothing about what I'm saying isn't provable.

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#3 Consumer Comment

Dishonest, misleading or inaccurate update?

AUTHOR: John Q. Public - (USA)

You wrote:

"The same day I informed Zeek Rewards I contacted a lawyer, I received my money. Actually, it came within a few hours.

ISSUE IS RESOLVED! All Zeek Rewards affiliates can learn something from this post. If and when you don't succeed in getting your issue resolved via submitting tickets that never get answered and/or calling the call center, which refers everything out to "corporate" that also never responds, call a lawyer."

To me, this report is dishonest, misleading or inaccurate (or a combination). I'm not sure which yet.

You stated "you told Zeek you contacted a lawyer" and then, almost like magic, your money "came within a few hours." That's one amazing attorney who can bend the laws of space and time to get you your money.

This story makes NO sense to me.

If you're attributing your getting the check "within a few hours" (a "few" means 3-4 usually) to your "lawyer threat", that sounds like a dishonest follow-up report to me. There's no way they could get the money to you "within a few hours" unless FedEx or the postal service is now using teleportation devices to deliver mail.

Even if you meant that it arrived in, say, 12-15 hours and it was delivered via FedEx overnight, I'm pretty sure you would have mentioned that fact, as it would prove your case that the lawyer threat really got them off their butts and into action. But, you didn't mention that.

Thus, what I suspect happened is you contacted them to get help one last time -- perhaps on 7/18. They then immediately escalated it to corporate and immediately cut you a check and sent it out via regular mail. Thus, you likely told them you contacted an attorney WHILE that check was already in transit to you, and so their cutting you a check had nothing to do with your attorney threat -- which you're now encouraging everyone to do, and which will end up wasting people's money on something that actually got resolved without a lawyer.

Are you working with/for that law firm or something? Have to ask. Something doesn't smell right here. Either the facts are stated inaccurately by mistake or you're trying to mislead people.

The details you provide are very sketchy, and on the surface make no sense at all.

If you want people to believe your story, please provide details:

1. How did you inform Zeek that you contacted an attorney? By phone, email, support forum?
2. What date did you do this? 7-18? 7-22? Other?
3. Exactly how did you receive payment? By check via regular mail? Via FedEx overnight check. Wired to your account?
4. And what date was the payment received?

This "lawyer threat" story smells of BS to me, personally. I believe you contacted a firm, but I don't think that has anything to do with your getting your check "in a few hours" after telling Zeek this.

Why so many people would give you a thumb's up on such a report is beyond me.

And, before you ask, I do not work for Zeek, but I am an affiliate like you.

Why'd you draw a check anyway? It would be much, much larger by now had you left it alone and were placing your ads daily. Maybe you can explain that part, too.

What you also fail to either recognize or mention in your complaint is that the vast, vast majority of people get their payments very quickly. I'm glad you recognize that this was probably an issue caused by them phasing out checks shortly after yours got sent.

They're doing the best they can. I don't care how good a company is. When you see growth from 270,000 to over 700,000 members in about 3 months, you're going to have customer service issues. Cut them some slack, keep things in perspective and drop the "oh poor me, I didn't get my check" routine.
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#4 Author of original report

I received my money after contacting a lawyer.

AUTHOR: Unhappy Diamond Zeek Affiliate - (United States of America)

The same day I informed Zeek Rewards I contacted a lawyer, I received my money. Actually, it came within a few hours. I am shocked that I finally got my money but, I chalk it up to the company's change from the paper check system Zeek Rewards used to have to the AlertPay/SolidTrustPay/Payza/NxPay electronic payment system that Zeek Rewards has now. I think my small check got lost in the shuffle after the company made the switch to electronic payments. Regardless, 9 months is 9 months and that was simply too long to wait for me to get a small check.

ISSUE IS RESOLVED! All Zeek Rewards affiliates can learn something from this post. If and when you don't succeed in getting your issue resolved via submitting tickets that never get answered and/or calling the call center, which refers everything out to "corporate" that also never responds, call a lawyer. I called a Las Vegas lawyer since the parent company is incorporated in Nevada and their registered agent is located there as well. If anyone wants the number for my lawyer, write a reply.

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