Zeibak Auto Trading Zeibak International TradingZeibak Auto THEY'LL SELL YOU JUNK, THEN REFUSE TO TAKE IT BACK! Van Nuys California

I'm considering doing business with Zeibak, so these entries do concern me.   So, this request for clarification is in reference to the rebuttal filed by "Zeibak" in response to the report filed by "  S.A. — Laguna Niguel California  ".

In the beginning of the Zeibak rebuttal, paragraph C states:

"C. BMW honored the warranty and fixed the problem thus ultimately voiding the client's claim of wrongdoing since he didn't even pay for the 'thousands of dollars' worth of damages. "

However, near the end of the same rebuttal, Ziebak states:

"Along the way, the noise he heard from the transmission area is a normal sound and BMW confirmed this when they informed the client that there is nothing to fix."

Please clarify.    Thanks.

In reference to Mr Sami (whose business has been completely removed from Yelp as a result of bad reviews) son's case: Update:

A. The client drove the car for two weeks without ever paying for it. We can't think of one dealer that would ever offer such a service.

B. The client was made aware of the accidents and our records show that his response was "it's ok as long as there's no frame damage."

C. BMW honored the warranty and fixed the problem thus ultimately voiding the client's claim of wrongdoing since he didn't even pay for the 'thousands of dollars' worth of damages.

D. The reason why the client's review is not visible is because Yelp deemed him as an inappropriate reviewer and have prevented him from from reviewing any establishment. A tell-take sign of the unfortunate condition of this client. We stand firmly by our work and the fact that we've had only 1 "bad review" compared to our numerous positive experience is evidence of the quality of our work. It's quite exhausting to reply to the client's father and wife, but here it is again: We're sorry to read about the above customer's unfortunate experience with Zeibak despite the effort to try and remedy the situation. However, the statements in the complaint are misleading and far from the facts. The owners at Zeibak take pride on being transparent and fair in all their transactions, so to see a complaint like this is unsettling. We were able to save this particular client $6,000 if he were to purchase the vehicle anywhere else. We run a "concierge service" for buying used cars, whereby a customer submits their make, model, color, mileage, required options and budget for a car they would like to buy. The customer was involved with every step of the process. Several options were sent to the client with industry condition reports and history records which he reviewed and decided to proceed despite the two previous accidents. He chose the car in question and stated in the email that, "Yeah, as long as they weren't bad accidents then no big deal". The car was won at the auctions and the customer paid the winning price plus a small fee (even though he is a retail customer) and the car was shipped to his location. Our "concierge service" is meant to make everything easier on the customer including signing papers at or near the home. The customer signed an AS-IS contract. Meaning all repairs are the responsibility of the buyer and this was thoroughly explained to him ( it is important to note that the car was still under warranty with BMW). Despite that, when he found scratches on the windshield we offered to pay half for the cost of replacing it (even though contractually it was not Zeibak's responsibility) and he declined to take that offer. It should be noted that no dealership would have offered to share the cost of such a repair two weeks after an "As-Is" transaction. Along the way, the noise he heard from the transmission area is a normal sound and BMW confirmed this when they informed the client that there is nothing to fix. Again, how is that the dealership's responsibility and how does that justify returning the car for a full refund two weeks after driving the vehicle around. The car ran beautifully and is a not a lemon in any sense of the word, which is why BMW was unable to address the issue that he believed the vehicle had; it's still under warranty and any defects would have been addressed by BMW. When we had it checked by mechanics before handing it to the customer, they were floored by the condition it was in. We filled the car with gas and had it detailed at the local car wash. We made sure everything was pristine before handing it over. The customer expects the dealer to go beyond all reasonable obligations despite an AS-IS signed contract, full disclosure of the vehicle's condition and history, and an involvement in every step of buying the car. Lastly, he said to us at one point in the transaction, "I love milking companies for everything they have, that's what I do"; we just didn't expect to be another victim.