- Report: #380091
Report - Rebuttal - Arbitrate
Complaint Review: Zenni Optical. Com
Zenni Optical. Comzennioptical.com , California U.S.A.
Zenni Optical. Com Zero Customer Service once you've received your order. Downright nasty. On-line California
*Consumer Suggestion: glasses online n ordering
*Consumer Comment: remedy
*Consumer Suggestion: You get what you paid for....
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When they arrived, the nose guards are attached to a wire that is too long and too far from the lens. Therefore, when you look down, you are looking below the bottom of the frame. Can't use the reading part and, because they are so far from my face, the bifocal line is very visible.
I have 4 other pair of glasses that have the nose guards right up against the lens, and, therefore, in perfect position.
I called to ask what I could do about that and was told, and I quote, "That's the frame your chose and ordered. If you don't want them, you can return them for 50% refund."
I explained that I wanted a resolution to the problem, not a loss of 50% since Zenni recommended these frames for bifocals. In a nasty tone, the rep repeated their refund policy. I asked for a supervisor.
After about a 6 minute wait, the supervisor got on in a rushed tone, got immediately nasty, telling me that she has two pair of this frame and loves them. She told me it was my fault for ordering that style and repeated the 50% policy. She rudely asked if I wanted a return authorization # or NOT!
I told her I was going to broadcast this outrageous behavior and Zenni policy of non-customer service and her exact words were. "Go right ahead".
This report was posted on Ripoff Report on 10/10/2008 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Zenni-Optical-Com/California/Zenni-Optical-Com-Zero-Customer-Service-once-youve-received-your-order-Downright-nasty-380091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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