- Report: #1068074
Report - Rebuttal - Arbitrate
Complaint Review: Zhejiang Gaoming glass co.,ltd
Zhejiang Gaoming glass co.,ltdInternet China
Zhejiang Gaoming glass co.,ltd Zhejiang dingsheng new material tech-co.,ltd Zhejiang Gaoming groupLuke Hualex_qt1999@hotmail.com defective goods, shipping delays, lack of communication, blatant lies and contradictions, poor quality, false identities, dishonest Internet
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I initiated a transaction through Alibaba with Luke Hu (who changes his email name frequently) firstname.lastname@example.org in november 2012. our agreement was that payment was to be wired up front and i would receive 16 laminated glass flooring panels within 15 days. obviously, this sounded ridiculous as theres no way to ship that fast by ocean frieght, so i assumed it was a translation difficulty on their part and that it meant (despite precise wording to the contrary) the items woudl be shipped out of china on that date. Mr. Hu was very difficult to get information from once being paid, and refused to ever provide any proof of shipment, insisting it would arrive in December. By the end of December he said the shipment was lost and that they would make another shipment. He still failed to respond to all requests for proof it ever shipped in the first place. [continued below]....
after it became clear the vendor would do nothing to fix the situation , i went to Alibaba to file a claim. their claim process is a joke. the vendor immediately began playing a shell game with various company names to avoid the claim being posted against them. contradicting themselves from email to email. while alibaba was still investigating and pursuing the issue against one of the numerous company names Luke Hu operates under (Gaoming Glass) , he remained in touch via email discussing possible resolutions, all of which were ridiculous and would result in me paying for replacements for the improperly manufactured and shipped glass. once Alibaba closed the complaint against one of his supposed companies and reopened it under another, he stopped communicating completely.
the whole process has been absurd - the crazy shipping delays, numerous documented contradictions, outright lies (via email) and poor quality items not manufactured as specified. I recommend not doing any business with this individual, any company he represents (all aliases of the same group) or even alibaba due to their poor handling. it seems they have no interest in letting complaints get filed against their paying Gold members.
This report was posted on Ripoff Report on 07/18/2013 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Zhejiang-Gaoming-glass-coltd/internet/Zhejiang-Gaoming-glass-coltd-Zhejiang-dingsheng-new-material-tech-coltd-Zhejiang-Gaom-1068074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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