• Report: #780072

Complaint Review: Zillow

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  • Submitted: Thu, September 22, 2011
  • Updated: Sun, March 11, 2012

  • Reported By: JonathonBee — Manchester Vermont United States of America
Zillow
Internet United States of America

Zillow Zillow is Arrogantly Ruining The Sale of My House Internet, Internet

*Consumer Comment: Zillow estimates are a joke

*UPDATE Employee: Russ from Zillow here

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I never authorized Zillow to show/display my house.
The information Zillow displays is inaccurate yet it is impossible to contact anyone there. I sent letters to Zillow corporate and as usual, the arrogance of Zillow rears its head.

My house is listed at $1,075,000 and I recently received an offer of $900,000, whiich I rejected.
Zillow displays its own value for my house at $438,000, $484,000 and $625,000 (three different Zestimates under three different addrsss spellings yet the very same house).

Recently, two prospective buyers said they would not make an offer for my house because of the published, posted Zillow Zestimates (again, three different Zestimates for the very same house under three different address spellings).

Zillow has absolutely no foundation for its numbers, has no authorization from me to display my house , and absolutely wraps itself in layers of corporate insulation so that there is no chance of communicating or having a discussion with a Zillow rep to get this resolved.

Zillow is a cancer on the real estate industry and should be made to show how it arrives at its figures. It should also explain how it takes authorization upon itself to disply houses and house specs without authorization.

This report was posted on Ripoff Report on 09/22/2011 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zillow/internet/Zillow-Zillow-is-Arrogantly-Ruining-The-Sale-of-My-House-Internet-Internet-780072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Zillow estimates are a joke

AUTHOR: Joseph - (USA)

Russ, your joking right?   Tax roll data is public where I live yet Zillow cannot seem to even find this very simple piece of information.  My property taxes have my home valued at 30K more than Zillow.  Now let's keep in mind property tax valuations are also typically lower than the actual value of the home but that is still 30K of difference.  The fact that Zillow is being used by consumers to determine what they want to offer on a home is a total shaft to the homeowner.  You need to get your act together or just shut down.  You are a menace to homeowners everywhere.   There have been zero foreclosures or short sales in my neighborhood and comps put the price well above what Zillow shows.   Your service and your data accuracy are a joke.  And a bad one at that.
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#2 UPDATE Employee

Russ from Zillow here

AUTHOR: Zillow - (United States of America)

Hi there! This is Russ from Zillow Customer Care. Our Zestimates are meant only to be starting points for discussion around home valuation. On our site we are quite transparent about the limitations of our Zestimate and the intended uses for it, including the regular update and publication of Zestiamate accuracy statistics for all counties and metro areas in the nation -- there are certainly some areas where we do a better job with our Zestimates than other. Please feel free to contact me and russh 'at' zillow 'dot' com and we'll have a closer look. Thank you!
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