• Report: #1035808

Complaint Review: ZipLocal.com

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  • Submitted: Mon, March 18, 2013
  • Updated: Fri, March 22, 2013

  • Reported By: Lasting Impressions — Wi Rapids Wisconsin
235 E 1600 S. Provo, Utah United States of America

ZipLocal.com Local Phone Book listings zip local agreed with Agent to a book ad on the local phone book, it had been approved, then 10 bus days leter said it was wrong & to late to make any changes. Personally con Provo, Utah

*Author of original report: While employment at PDC

*UPDATE Employee: Valid Contract

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We had signed an agreement with Zip local for an Ad in their wood county phone book, to which the salesperson had agreed to with the way it was given to her.  10 days later I was contacted by the home office in Utah that the ad did not meet the requirements, so I called them back personally and talked with the ad dept. they said it did not meet the requirements I wanted, it had to be only B/W and NOT in color . .

so I asked them to cancel it . .they said NO . .it was to late the contract said only 10 days were allowed from the time I signed the contract.  I told the Ad dept. person I did not know what was wrong so how could I have fixed it, they had 10 days to contact me and waited for the last moment to let me know it would not run as agreed on the contact . .they told me they had made adjustments accordingly . .

there was no alternative.  Since I did not agreed to a b/w ad, but a color ad I requested for them to cancel it . .they said it was to late . .it had gone to print approval they could not recall it . .and again I'm not the only person with whom they've done this with . .I did not agree to it . .I did not sign their changes . .I should NOT be held responsible for what they modified, w/o my approval. 

I've been getting attorney calls 3 - 4 times a week for the last 1 and 1/2 yr's and I have talked with 3 attorney's to which I've told them exactly the same . .and I've not agreed to pay a penny for what Zip Local modified w/o approval.  I'm tired of answering the phone with their comments.  I will NOT pay, don't think they deserve the right for payment with they modify the contract to their liking not so much the contract agreement.

This report was posted on Ripoff Report on 03/18/2013 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZipLocalcom/Provo-Utah-84606/ZipLocalcom-Local-Phone-Book-listings-zip-local-agreed-with-Agent-to-a-book-ad-on-the-loc-1035808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

While employment at PDC

AUTHOR: Lasting Impressions - ()

While My employment with PDC pages was not involved in the review or proofing of contracts. which salesperson would turn in, I was assistant to the office Mngr. as coordinator . .my reporting was that of daily / weekly reports which the manager would give me, to report by pc communications with the office in Utah I was not involved with contracts, so I never had knowledge of their procedures or system of operation . . .my work was more administrative reporting. 

Contact with the Ad / Editing was done by phone, and their excuse of ""can't change anything on ad / its been forwarded to Print, as corrected to be able to make cut off date""  had been something used with other people business's, their grace period of 10 days from date of contract signed had been an issues of which I heard about. FYI the office at which I worked at is in Central Wisconsin.
As I've said I had no direct correlation with sales people documents, I just turned these calls to the office Manager who would handle the Business aspect of it.  The excuse, simply not been  able to cancel as I requested, would have prevented this issue.  If the ad was incorrect / or there was an error on the layout, I would have had the chance to accept / decline . while the delinquency of payment is mainly having to buy something to which I did not wanted, and not having what was agreed to on the contract. . should have voided the contract.
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#2 UPDATE Employee

Valid Contract

AUTHOR: Ziplocal - ()

First, we want to clarify that Ziplocal makes every effort to work with our customers in coming to an amicable resolution.  After researching this account, I show that we spoke with the owner of Lasting Impressions about his advertising  on 3/30/10.  He had received his ad proof and wanted more pictures in the ad but the smaller type of ad he had purchased did not allow for more than one graphic element.  Throughout all of the account history notes, there is never any mention that the owner was dissatisfied with color.  The owner indicated that he had wanted the ad to look exactly like his business card, which had three pictures.  We attempted to explain that the ad he purchased was too small to contain three pictures as well as text.  We also found that our sales representative had offered a larger display ad that would allow room for more pictures, but our customer had chosen the smaller in-column ad.

The owner of Lasting Impressions was also an employee (Sales Office Coordinator) for Ziplocal at that time, and was likely aware that our publishing company has formatting guidelines and limitations depending on the size and type of ad purchased.  We show that on 3/31/10, our manager offered to see about making an exception to the formatting rule.  She asked the owner to email another picture to her so that she could submit it in time, and the owner indicated that he would do so; however, we never received the picture.  Our notes show that in the last conversation on 5/19/10, the owner requested information on paying his bill and did not mention any other dispute. We never received payment so the account was eventually turned over to a third-party collection agency. 

Ziplocal clearly made every effort to resolve this matter with our customer.  It is apparent that this is a matter of a delinquent customer unhappy with an agencys efforts to collect on a debt that has been ignored for over two years. There is a valid contract including terms and conditions that outline details of cancellation deadlines, ad creation conditions, ad change information etc., and this issue is far from being a con issue as claimed by Lasting Impressions.  We are therefore disputing this complaint as unfounded.

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