- Report: #404710
Report - Rebuttal - Arbitrate
Complaint Review: ZipWeb, USA Business Directory
ZipWeb, USA Business Directory16133 Vebtura Blvd., 8th Floor Tncino, California U.S.A.
INVESTIGATION: ZipWeb committed to 100% customer satisfaction. ZipWeb recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. ZipWeb is the leading engine for local business search. Encino California
*UPDATE: Rip-off Report Investigation - ZipWeb recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service businesses can trust - ZipWeb pledges to always resolve any issues. ZipWeb, uncluttered, accurate information on local businesses. Clients can feel safe, confident & secure when doing business with ZipWeb
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When I checked the site during the trial period, the company had my home address and home nimber on the business site rather than the business address and phone number. I called immediately to cancel the trial period and they talked me into giving themanother try for 30 more days. Once again, they put my HOME number on the site.
With several more days to go, I called to cancel, but they had already billed my phone company. They billed before the trial period was even up. I've called threee times now to get the cahrge reversed. They promised they would take care of it, but 5 days later I was billed again by my phone company.
I am outraged. I took a chance on this company because I had a 30 day free trial and my business is in a slump. Now they are outright stealing money from me and the phone company can not put a stop on it. I don't understand why not and don't know how to stop it.
Anyone have advice out there?
This report was posted on Ripoff Report on 12/24/2008 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZipWeb-USA-Business-Directory/Tncino-California-91436/INVESTIGATION-ZipWeb-committed-to-100-customer-satisfaction-ZipWeb-recognizes-that-comp-404710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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