• Report: #404710

Complaint Review: ZipWeb, USA Business Directory

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  • Submitted: Wed, December 24, 2008
  • Updated: Wed, December 24, 2008

  • Reported By:Sacramento California
ZipWeb, USA Business Directory
16133 Vebtura Blvd., 8th Floor Tncino, California U.S.A.

INVESTIGATION: ZipWeb committed to 100% customer satisfaction. ZipWeb recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. ZipWeb is the leading engine for local business search. Encino California
*UPDATE: Rip-off Report Investigation - ZipWeb recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service businesses can trust - ZipWeb pledges to always resolve any issues. ZipWeb, uncluttered, accurate information on local businesses. Clients can feel safe, confident & secure when doing business with ZipWeb

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Rip-off Report Investigation: Editors UPDATE: Rip-off Report Investigation - ZipWeb is a credible internet marketing firm dedicated to serving their clients needs. The investigation by Ripoff Report determined that the allegations leveled against ZipWeb were simple misconceptions about ZipWebs services that have since been remedied. ZipWeb contacted Rip-off Report and asked us to check into this matter and check into the history of their company. Rip-off Report found the company to be reputable and sincerely committed to doing whatever it takes to make their clients "happy, satisfied customers" Positive Rating and Recognition has been given to ZipWeb for its Commitment to Excellence in customer service. Rip-off Reports investigation of Zip Web confirms that the company is committed to providing total client satisfaction. Although the problems investigated primarily stemmed from misunderstandings in the billing area caused in part by the companys policies, ZipWeb has pledged to always work towards finding a mutually satisfactory resolution to any complaints or concerns and has taken steps to fix those breakdowns. ZipWeb listens carefully to client concerns and sees them as an opportunity to learn from them to become more transparent as a company, while elevating the value and reputation of its products, as well as its customer service department. A management representative conveyed to Rip-off Report that ZipWebs mission is to help local businesses stay competitive in todays ever changing world of internet marketing. One essential part of this value proposition is trust in ZipWebs methodologies, policies and business practices. "Naturally, this means that if there is any possibility that what we do or how we do it is misconstrued in any way, we will take measures not only to correct it, but to make sure that each and every client affected is fully satisfied in its resolution." Rip-off Report has confirmed that ZipWeb takes customer satisfaction very seriously. ZipWeb has recently put significant effort into implementing more effective communication strategies to better set expectations of not only value of service, but operational methodologies as well. To complement this initiative, ZipWeb has also re-trained its customer support team to better deal with concerns or questions of this nature. Rip-off Report was pleased to learn that the companys past and current approach to business is focused on its pledge to total commitment towards client satisfaction. ZipWeb recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation ZipWeb has made organizational changes to better communicate and set proper expectations with their clients, leading to a more transparent approach to problem resolution and a total overall commitment to customer experience. In summary, after our investigation, which included discussions with ZipWeb Senior Management, Rip-off Report is convinced that the company has been and remains committed to quality delivery of services resulting in total customer satisfaction. Read about ZipWeb .. see their websites and the services they have to offer.. . Read more about ZipWebs Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== ZipWeb, USA Business Directory ZipWeb, USA Business Directory are morans, incompetent and complete Scammers, Encino California

When I checked the site during the trial period, the company had my home address and home nimber on the business site rather than the business address and phone number. I called immediately to cancel the trial period and they talked me into giving themanother try for 30 more days. Once again, they put my HOME number on the site.

With several more days to go, I called to cancel, but they had already billed my phone company. They billed before the trial period was even up. I've called threee times now to get the cahrge reversed. They promised they would take care of it, but 5 days later I was billed again by my phone company.

I am outraged. I took a chance on this company because I had a 30 day free trial and my business is in a slump. Now they are outright stealing money from me and the phone company can not put a stop on it. I don't understand why not and don't know how to stop it.
Anyone have advice out there?

Joyce
Sacramento, California
U.S.A.

This report was posted on Ripoff Report on 12/24/2008 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/ZipWeb-USA-Business-Directory/Tncino-California-91436/INVESTIGATION-ZipWeb-committed-to-100-customer-satisfaction-ZipWeb-recognizes-that-comp-404710. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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