Zipcar terminated my membership after I reported a non-member using my zipcard without my permission. What gives? Zipcar, you should be encouraging this kind of reporting!
My card was taken by my roommate, Gerardo Aguilar, without my permission. I left it at home; he took it and rented a car for an hour. I did not, in any way, shape or form, give him permission to do this. I have no idea whether he even has insurance.
I knew nothing of this reservation until I received an email at 4:30pm the day of about a 4pm-5pm reservation. I immediately called zipcar to report that I had not made the reservation, and that it was not me driving it. The reservation was immediately cancelled. I gave the representative the name of my roommate, and encouraged her to use whatever means the company had to locate the car. Because I've had problems with this roommate before, I even encouraged the representative to file a police report for a stolen vehicle. The representative assured me that she was writing this all down.
Next thing I know, I get an email saying my account is temporarily suspended and might be PERMANENTLY suspended. It also asked me to add this individual to my account. Now -- if this person took my card without my permission, why in the WORLD would I want to put him on my account and take on liability for him? Makes no sense to me. I have never given anyone else permission to use my zipcard, and don't intend to do so at any point in the future.
After talking to the rep (Steve), he assured me that they'll review my account and more than likely not make any adverse decision on it. I was relieved.
However ... today I get an email that my account is PERMANENTLY suspended. I have talked to Steve, and he just refers me to his supervisor (Dan Sewell, firstname.lastname@example.org, 617-336-4358). I haven't heard back from him yet.
I love zipcar. And, car-less and living in DC, I absolutely rely on it. Why are they doing this to me? :(