- Report: #935769
Report - Rebuttal - Arbitrate
Complaint Review: Zippers Performance Products
Zippers Performance Products6655-A Amberton Drive Elkridge, Maryland United States of America
Zippers Performance Products Dan Fitzmaurice Products do not deliver what they guarantee, they do not stand behind products Elkridge, Maryland
*Consumer Comment: Zippers Performance - Great Products
*REBUTTAL Individual responds: zippers performance outstanding
*Author of original report: Thundermax
*General Comment: Zippers Performance products
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The details I offer are a direct result of the product not delivering what they say it does. Moreover, the entire Zippers staff points fingers at the patron stating its our fault and the motorcycle has mechanical problems, never owning up to the possibility that it could be their product.
From the beginning when I began experiencing issues with the Thundermax product I would call and speak with tech support. While on hold I listened to their commercials stating; Our Thundermax auto tuner works with any bike and any configuration, no more dyno-tuning your motorcycle. [continued below]....
While working with the Zippers staff they were all friendly and helpful at first. After repeated issues with my motorcycle they began stating it was my motorcycle, no way could it be their product. I was even tricked by the CEO Dan Fitzmaurice, acting a one of the techs. Later on as the issue began to build did he reveal his true identity.
Here are the issues that I had with the product:
- Coughing (Grey smoke)out the intake intermittently
- Popping out the exhaust (not the average popping)
- Loud popping when blipping the throttle
- Sever Reduction in performance
- When idling it sounds like the engine is "hunting" does not have a rhythm.
I have maintained all of the email correspondence between Zippers staff and myself. Up until the end I had always stated I believed in their product and I wanted nothing for free. I just want what I paid for to work properly and enjoy my motorcycle.
This report was posted on Ripoff Report on 09/01/2012 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Zippers-Performance-Products/Elkridge-Maryland-21075/Zippers-Performance-Products-Dan-Fitzmaurice-Products-do-not-deliver-what-they-guarante-935769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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