I received a call from these people today. Following is text of a letter which details how I handled them. My personal info has been redacted. Seems threatening them provides instant results. Good luck not getting scammed. I mailed and emailed this to them and only one email bounced. What a waste of time having to do this.
March 26, 2009
Mr. Mark Cave
ZipWeb.com and any affiliated company
16133 Ventura Blvd
Encino, CA 91436
Today, I received an unsolicited telephone sales call from one of your agents or employees soliciting free internet listing services. The caller asked many questions about my business, address, phone numbers and personnel authorized to make purchases.
The telephone conversation concluded with me making very clear to your company's caller, agent or employee that under no circumstances was I authorizing charges to us for any services of any kind whatsoever from your company. This includes any charges by invoice or particularly by charges to any telephone number account registered in the name of (REDACTED) Further, I made it clear to the caller that in the event of your company does not comply strictly with my instruction as indicated above that both civil and criminal complaints would result.
After checking the background of business practices of your company I discovered numerous reports of unauthorized charges being made by your company to others. To ensure that I was not victimized in a similar fashion by your company, I made a subsequent telephone call to your office and spoke with Robin (no last name given), who identified herself as a manager to further advise your company that I in no way authorize charges to me for any services from your company. I asked Robin to confirm her understanding of this verbal instruction in writing via email and she stated she was unable to do so.
I asked her to direct my call to a party in your company who had the authority to do so and she refused. I asked to be transferred to each of the following listed persons, but Robin advised that I could not speak with any senior management personnel in the company.
Robin did state that all calls by your sales reps are reviewed by management prior to any billing and that if I had made the statements I said I made in the call that no account would be set up and therefore no charges would ever be billed. This statement indicates to me that the original call by your sales representative was recorded. This is, at the least, disturbing and, at worst, potentially unlawful. At no time during the original telephone solicitation was I advised that the call was being recorded. In accordance with the California Penal Code and Florida Statute particularly, recording of telephone conversations without the express consent of all parties involved in the call is unlawful. Further, in the event you make third party billings to my telephone accounts where that activity originated through use of the telephone, that action may contravene Federal wire fraud laws.
March 26, 2009
Mr. Mark Cave
A second call by me was made to your company to 800-222-5529 later in the day. Robin was not there but I spoke with Adam. I verified with him that the call was being recorded and then read him the majority of this letter to ensure that there is an audio record of this communication in the event that this letter never reaches you or anyone in your company with responsibility.
Upon finishing conveying this letter verbally to Adam he asked me what telephone numbers I could have been called at. I gave him four telephone numbers (REDACTED). He confirmed there was no record of an account referenced to any of those numbers and that no charges would ever occur by your company to any of them. I asked Adam to confirm this in writing by email and to my surprise, he agreed immediately and within 10 minutes I received the requested confirmation. (copy attached). He also advised that I would not receive any further solicitations from any of your companies.
The exchange with Adam was the only positive exchange I have had with your company for which he should be commended. It would have saved me considerable time and effort if your manager Robin would have agreed to do the same thing. In total, I have expended approximately 2 hours of valuable time today to protect myself and my company from becoming a victim of your questionable business practices.
Despite Adam's satisfactory response to my request, and not knowing what authority Adam has within your company to make such assurances and because of my inability to discuss this matter with a senior member of your company as I requested, I am still compelled to forward this letter for the record and advise as follows.
This communication will serve as notice that any action by you or any company you own, control or that represents you for the purpose of soliciting business for internet listing services or any other service that results in any payment to you by my company, whether through billing to my telephone accounts or in any other fashion, is not now and was never authorized. Any attempt to secure payment by me or my company for any type of internet listing service offered in the original telephone solicitation will be construed as intent to defraud me. Be advised that I will pursue all available civil and criminal recourse in the event that your company acts contrary to my explicit instructions contained herein and in the verbal instructions given to your staff.
Attachment copy of email from Adam del Rosario
March 26, 2009
Mr. Mark Cave
Better Business Bureau Los Angeles, CA
U.S. District Attorney Los Angeles County
FBI Los Angeles Field Office
Mark Cave Owner / CEO- firstname.lastname@example.org
David Harris Co-Owner / COO - email@example.com
Hany Demian CFO - firstname.lastname@example.org
Jim Stockman VPO - email@example.com
Ivan Paladines Director of "client relations" - firstname.lastname@example.org
Kim Cave - email@example.com
Diana Wei Jims Assistant to Operations - firstname.lastname@example.org
Ana Paola Galvis Accounting - email@example.com
Larisa Sarafian Corporate Accounting - firstname.lastname@example.org
COPY OF EMAIL FROM "ADAM D."
This letter is to confirm that our internet marketing company LSM will not be providing any services for web advertising to your place of business. The following telephone numbers at your place of business will not be charged in any way shape or form for future references;
If there are any misunderstanding or concerns please contact us immediately at the toll free customer service line (800) 222-5529. Have a pleasant day & thank you.