• Report: #438056

Complaint Review: Zipweb / ebridgeco / LSM

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  • Submitted: Thu, March 26, 2009
  • Updated: Fri, April 03, 2009

  • Reported By:Orlando Florida
Zipweb / ebridgeco / LSM
www.zipweb.com Encino, California United States of America

Zipweb / ebridgeco / LSM Threats Work - I hope Encino California

*Author of original report: Zipweb / ebridgeco / LSM - UPDATE - Case Closed

*Author of original report: Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

*Author of original report: Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

*Author of original report: Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

*Author of original report: Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

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I received a call from these people today. Following is text of a letter which details how I handled them. My personal info has been redacted. Seems threatening them provides instant results. Good luck not getting scammed. I mailed and emailed this to them and only one email bounced. What a waste of time having to do this.

WITHOUT PREJUDICE

March 26, 2009

Mr. Mark Cave ZipWeb.com and any affiliated company 16133 Ventura Blvd Encino, CA 91436

Dear Sir:

Re: NOTICE

Today, I received an unsolicited telephone sales call from one of your agents or employees soliciting free internet listing services. The caller asked many questions about my business, address, phone numbers and personnel authorized to make purchases.

The telephone conversation concluded with me making very clear to your company's caller, agent or employee that under no circumstances was I authorizing charges to us for any services of any kind whatsoever from your company. This includes any charges by invoice or particularly by charges to any telephone number account registered in the name of (REDACTED) Further, I made it clear to the caller that in the event of your company does not comply strictly with my instruction as indicated above that both civil and criminal complaints would result.

After checking the background of business practices of your company I discovered numerous reports of unauthorized charges being made by your company to others. To ensure that I was not victimized in a similar fashion by your company, I made a subsequent telephone call to your office and spoke with Robin (no last name given), who identified herself as a manager to further advise your company that I in no way authorize charges to me for any services from your company. I asked Robin to confirm her understanding of this verbal instruction in writing via email and she stated she was unable to do so.

I asked her to direct my call to a party in your company who had the authority to do so and she refused. I asked to be transferred to each of the following listed persons, but Robin advised that I could not speak with any senior management personnel in the company.

Mark Cave David Harris Hany Demian Jim Stockman Ivan Paladines

Robin did state that all calls by your sales reps are reviewed by management prior to any billing and that if I had made the statements I said I made in the call that no account would be set up and therefore no charges would ever be billed. This statement indicates to me that the original call by your sales representative was recorded. This is, at the least, disturbing and, at worst, potentially unlawful. At no time during the original telephone solicitation was I advised that the call was being recorded. In accordance with the California Penal Code and Florida Statute particularly, recording of telephone conversations without the express consent of all parties involved in the call is unlawful. Further, in the event you make third party billings to my telephone accounts where that activity originated through use of the telephone, that action may contravene Federal wire fraud laws.

2

March 26, 2009 Mr. Mark Cave Page 2

A second call by me was made to your company to 800-222-5529 later in the day. Robin was not there but I spoke with Adam. I verified with him that the call was being recorded and then read him the majority of this letter to ensure that there is an audio record of this communication in the event that this letter never reaches you or anyone in your company with responsibility.

Upon finishing conveying this letter verbally to Adam he asked me what telephone numbers I could have been called at. I gave him four telephone numbers (REDACTED). He confirmed there was no record of an account referenced to any of those numbers and that no charges would ever occur by your company to any of them. I asked Adam to confirm this in writing by email and to my surprise, he agreed immediately and within 10 minutes I received the requested confirmation. (copy attached). He also advised that I would not receive any further solicitations from any of your companies.

The exchange with Adam was the only positive exchange I have had with your company for which he should be commended. It would have saved me considerable time and effort if your manager Robin would have agreed to do the same thing. In total, I have expended approximately 2 hours of valuable time today to protect myself and my company from becoming a victim of your questionable business practices.

Despite Adam's satisfactory response to my request, and not knowing what authority Adam has within your company to make such assurances and because of my inability to discuss this matter with a senior member of your company as I requested, I am still compelled to forward this letter for the record and advise as follows.

This communication will serve as notice that any action by you or any company you own, control or that represents you for the purpose of soliciting business for internet listing services or any other service that results in any payment to you by my company, whether through billing to my telephone accounts or in any other fashion, is not now and was never authorized. Any attempt to secure payment by me or my company for any type of internet listing service offered in the original telephone solicitation will be construed as intent to defraud me. Be advised that I will pursue all available civil and criminal recourse in the event that your company acts contrary to my explicit instructions contained herein and in the verbal instructions given to your staff.

Sincerely,

(REDACTED)

Attachment copy of email from Adam del Rosario

3

March 26, 2009 Mr. Mark Cave Page 3

c.c.

(REDACTED) attorney

FCC

Better Business Bureau Los Angeles, CA

FTC

U.S. District Attorney Los Angeles County

FBI Los Angeles Field Office

Mark Cave Owner / CEO- cave@ebridgeco.com

David Harris Co-Owner / COO - harris@ebridgeco.com

Hany Demian CFO - demian@ebridgeco.com

Jim Stockman VPO - jstockman@ebridgeco.com

Ivan Paladines Director of "client relations" - ivanp@zipweb.com

Kim Cave - kim@ebridgeco.com

Diana Wei Jims Assistant to Operations - dwei@ebridgeco.com

Ana Paola Galvis Accounting - agalvis@ebridgeco.com

Larisa Sarafian Corporate Accounting - lsarafian@ebridgeco.com

COPY OF EMAIL FROM "ADAM D."

03/26/09

To, (REDACTED)

This letter is to confirm that our internet marketing company LSM will not be providing any services for web advertising to your place of business. The following telephone numbers at your place of business will not be charged in any way shape or form for future references;

(NUMBERS REDACTED)

If there are any misunderstanding or concerns please contact us immediately at the toll free customer service line (800) 222-5529. Have a pleasant day & thank you.

Sincerely,

Adam D.

Jeff Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 03/26/2009 07:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zipweb-ebridgeco-LSM/Encino-California/Zipweb-ebridgeco-LSM-Threats-Work-I-hope-Encino-California-438056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Zipweb / ebridgeco / LSM - UPDATE - Case Closed

AUTHOR: Jeff - (U.S.A.)

Following my last post I received a telephone call from Cave, who was quite open and frank about the circumstances that led to my original complaint. He advised me that the contracted telemarketing firm who makes the calls for this company will be further instructed on how to deal with customers who have similar expereinces that I had. He was quite emphatic that legitimate complaints are dealt with and I have no reason to think otherwise as he made the effort to call me. He further suggested that if others have complaints that they will be addressed as mine was. All they have to do is communicate the issue clearly. My recommendation is to insist to talk to senior management in the company if you get stonewalled by the telemarketing people. It worked for me.

It seems my experience with this company is quite different than the others who have posted on this site. I cannot speak for the true nature of the company but can speak to the method in which they handled my complaint and that is in a completely satisfactory way.

NOTE - This is the second attempt to post this on this site. The original issue resolution report I filed was made on the day following the last post I made and for some reason it never showed up despite me receiving the indication that the post was made succesfully. I hope that ripoffreport is not censuring posts in any way. I have asked them to find out what happened to my missing post and to make sure it is recorded properly. In fact, the additional post was made after I received yet another call from Cave who asked me why I had not posted something here regarding the problem resolution. It seems to me at least he is interested in how his company is perceived. If they were a total scam outfit why would the CEO take the time to call me again? There is always two sides to a story I guess. I strongly suggest that people who are approached by telemarketers to listen very carefully and ask them at the conclusion of a call to recite specifically what you have committed yourself to in the call. If they will not do that make sure you state clearly that under no circumstances are you agreeing to be charged in any way for anything regardless of what you may have unwittingly agreed to earlier in the conversation. Caveat Emptor.
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#2 Author of original report

Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

AUTHOR: Jeff - (U.S.A.)

Since forwarding the "notice" in the previous post I have received several emails directly from Mark Cave the President of the company. He also asked me to call him personally to discuss which I did. Unfortunatly he was not available BUT did have one of his staff call me to advise that he would call me later in the day. Additionally, I received an extensive email from Cave responding to my letter to him along with an indication that he would like to talk to find out how his company could better serve their customers. Seems like this guy is at least trying. Depending on the results of the conversation I will post the substance of the discussions. Everyone at least needs to be given the benefit of the doubt. Let's see if these guys step up to the plate.
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#3 Author of original report

Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

AUTHOR: Jeff - (U.S.A.)

Since forwarding the "notice" in the previous post I have received several emails directly from Mark Cave the President of the company. He also asked me to call him personally to discuss which I did. Unfortunatly he was not available BUT did have one of his staff call me to advise that he would call me later in the day. Additionally, I received an extensive email from Cave responding to my letter to him along with an indication that he would like to talk to find out how his company could better serve their customers. Seems like this guy is at least trying. Depending on the results of the conversation I will post the substance of the discussions. Everyone at least needs to be given the benefit of the doubt. Let's see if these guys step up to the plate.
Respond to this report!
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#4 Author of original report

Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

AUTHOR: Jeff - (U.S.A.)

Since forwarding the "notice" in the previous post I have received several emails directly from Mark Cave the President of the company. He also asked me to call him personally to discuss which I did. Unfortunatly he was not available BUT did have one of his staff call me to advise that he would call me later in the day. Additionally, I received an extensive email from Cave responding to my letter to him along with an indication that he would like to talk to find out how his company could better serve their customers. Seems like this guy is at least trying. Depending on the results of the conversation I will post the substance of the discussions. Everyone at least needs to be given the benefit of the doubt. Let's see if these guys step up to the plate.
Respond to this report!
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#5 Author of original report

Zipweb/ebridgeco/LSM - UPDATE Maybe these guys are different - we will see Encino California

AUTHOR: Jeff - (U.S.A.)

Since forwarding the "notice" in the previous post I have received several emails directly from Mark Cave the President of the company. He also asked me to call him personally to discuss which I did. Unfortunatly he was not available BUT did have one of his staff call me to advise that he would call me later in the day. Additionally, I received an extensive email from Cave responding to my letter to him along with an indication that he would like to talk to find out how his company could better serve their customers. Seems like this guy is at least trying. Depending on the results of the conversation I will post the substance of the discussions. Everyone at least needs to be given the benefit of the doubt. Let's see if these guys step up to the plate.
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