Zoom Tan No Refund Policy Nationwide New York

Jess called late on the night of Dec 5th and said she was working and could not get into the store.  She wanted to buy her sister Sara one spray tan for her wedding.   Sara was going to come in later that day and use it. I made an exception for her to sell her a prepaid spray tan over the phone.  Her sister never came it to use it so Jess was given a credit to her account and she used that credit towards her next months payment.  

Zoom Tan does give refunds to unused packages or sessions.  Our system would not allow us to refund the money since this payment was taken over the phone.   The system dosent allow refunds to purchases made without a card swipe to avoid fraudulent refunds.  We did the next best thing and gave her a full credit back to her profile which she has already used.  These websites make it too easy for customers to say whatever they want without repercussion!