• Report: #945918

Complaint Review: Zoom trader

  • Submitted: Mon, September 24, 2012
  • Updated: Tue, November 06, 2012

  • Reported By: shahsi — Sanford Florida United States of America
Zoom trader
Internet United States of America

Zoom trader website ,zoomtrader.com Zoomtrader.com refused to refund my $200 I used to Open a trading account , Internet

*UPDATE Employee: Re: Zoom trader website ,zoomtrader.com Zoomtrader.com refused to refund my $200 I used to Open a trading account Internet

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Received several unsolicited emails with a video on binary trading from a person named  Thomas Jay La'Roque, The 1st on on Sep 05 12.  http://www.mybinaryrecoded.com/News0.cfm?email=micarken@gmail.com&name=Ken. The video shows 81% profit following his method of trading. Minimum to open an account is $100. The video presenter suggested where on the page to click and open an account as only the two recommended broker guaranteed to pay the 81% winnings.

I signed up with one named zoomtrader.com and when I went to follow the video instructions I realised that the trading platform differed from the video trading platform which was globaltrader.com or similar. The zoomtrader trading platform has only a very limited pair of choices as Globaltrader.com. It was then that I realized it was a scam. Also, when I opened the account, a $100 bonus was added to my $200. I wanted to contact the customer support but only a live-chat figure was available. I activated the Live-Chat, expecting an immediate reaction - as is usual with this type of communication - but nothing happened. 2 or 3 days later I got an email from zoomtrader thanking me for sending them my email address. Weird isn't it? It was then that I sent an email request withdrawing my $200.  A few days went by and when no answer from zoomtrader came, I sent an email to the billing processing company they used called charge4all.com who passed the withdrawal request on to zoomtrader.

Today I received an email from finance@zoomtrader.com which reads,Zoomtrader Wagering
Requirements finance@zoomtrader.com

Would you please cancel your current withdrawal request as you have not met your wagering requirements yet.

Every trader must trade with the volume of 40 times the bonus amount, in your case you received a $100 bonus so the volume of trades should be $4000 before you can start withdrawing.

If you have any questions you can refer to our bonus terms and conditions on the site.
Many thanks. 
ZoomTrader Team

Their email thus confirms that they are Internet scammers or thieves. No other legitimate trading company, whether stocks, commodities, currencies or whatever has this requirement. This website is without doubt set up to defraud investors of their money. 

This report was posted on Ripoff Report on 09/24/2012 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Zoom-trader/internet/Zoom-trader-website-zoomtradercom-Zoomtradercom-refused-to-refund-my-200-I-used-to-Ope-945918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Re: Zoom trader website ,zoomtrader.com Zoomtrader.com refused to refund my $200 I used to Open a trading account Internet

AUTHOR: ZoomTrader - (Cyprus)

Dear Shahsi,

We are very sorry that you do not have pleasurable experience.  We take all complaints and feedback seriously.

In your report you suggested that the only help you were offered was live chat. However, it is our live chat where are our advisers who help all new and current trader with their trading and using their account in their advantage. All our advisers send email to new trader where they will welcome you to our platform and explain you our terms and conditions. 

As a new trader you were offered a bonus which you accepted. All bonuses are , however, conditioned and therefore you cannot withdraw you money before you met our conditions. 

I am very sorry that you found it hard to get in touch with our team, however our advisers call every trader and provide them information which they might find useful before they start trading. All traders are assigned to their personal adviser who send them introductory emails with advice and terms and conditions. 

I am very sorry for the reply you suggested you got from support@zoomtrader.com, however as all our trader must provide their email address when they register, we would not need your email address again as it was already in our database.

We can assure you that we have thousands of satisfied traders who trust
ZoomTrader as the home of binary options trading. 

It you have any more questions, please do not hesitate to contact me directly at eva@zoomtrader.com and I will be happy to answer them.

With best wishes,
The ZoomTrader Management

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