- Report: #1009110
Report - Rebuttal - Arbitrate
Complaint Review: Zurick
Zurick7045 College Boulevard, Overland park, Kansas United States of America
Zurick Zurich Reman transmission fails at 6,000 miles and Zurich won't swap it out. Overland park, Kansas
*General Comment: I'm a little confused.
*Author of original report: Agreed but Zurick will not coperate
*General Comment: The auto industry is an easy scam.
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So tell me why I get my Subaru back and the paperwork says that the dealers installed a 2005 remand WRX tranny, and that they had to modify the front axles with reman front axles just to fit. All supplied by Zurich warranty services out of Kansas. When i own a 2002? I thought that seemed odd but they insured me that the transmission would work fine and definitely last least 100,000 miles, so I didn't think anything of it.
Well I drive the car 3,000 miles and the clutch goes out.. So out of my pocket because the warranty I used already for the tranny, and cost me round 1,200$ cuz the flywheel was also chewed up. I also thought this was odd because the clutch was working perfect before and it was only a tranny issue. But regardless I had to get the clutch fixed. That was at 101,000 miles. So I get my car back again after a week or so of them having my car and they said its totally different, way better, all that good news.
I drive the car for around 3,000 miles, miles show now 104,000, and boom! My transmission explodes again while I'm driving in traffic.. At this point I'm very angry and not satisfied at all with the reman 05 WRX tranny at all, but I felt relieved because the reman tranny had a warranty on it when I got it. So this happens Friday February 1,2013 and I had to wait because everyone was closed.
Basically stranded for the weekend. Monday comes around first thing I did was call the dealer and tell them the reman tranny blew and was a epic fail, that I needed another replacement so I could drive my car, go to work extra. They inform me that Zurick was responsible for the warranty on that reman that they could not help me in any way shape or form. Hmm that seemed odd, so I contacted Zurick and I got pushed around to ten people who all said they couldn't find any information about it. This was a frustrating moment that seemed to take for ever, and meanwhile I'm missing work because of this problem.
I eventually got to talk to a guy who said he was the supervisor, named Marvin Calbet, who said the contract simply wore out November 1,2012 and there was nothing he could do for me. I informed him that was the original contract and I already used that for a reman transmission. And that the new reman transmission that took almost 2 months to install has now epically faild. I also told him that I was not to happy with the 2005 parts because I felt that this was the hole problem. He then says there is simply no warranty on the reman transmission and that I'm am s**t out of luck..??? What? I'm missing work as days go by, obviously the reman tranny was crap, and y won't they replace it?
This report was posted on Ripoff Report on 02/05/2013 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Zurick/Overland-park-Kansas-66211/Zurick-Zurich-Reman-transmission-fails-at-6000-miles-and-Zurich-wont-swap-it-out-Over-1009110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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