- Report: #1089052
Report - Rebuttal - Arbitrate
Complaint Review: A Matter of Fax
A Matter of Fax105 Harrison Avenue Harrison, New Jersey USA
A Matter of Fax Defective product, unresponsive third-party customer service Harrison New Jersey
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I purchased a replacement lamp for my Samsung television. When it arrived, it did not appear to be in original packaging. When I installed it, it was burnt out and useless. When I attempted to contact the company, I found that they'd contracted customer service through a company called csliason.com.
Csliason sent me an automated reply telling me to download a return label, but did not indicate whether this would be for a replacement product, or a refund. When I asked (more than once) for clarification, I got no response.
I would not purchase anything from this company again. They sent me a defective product, then shunted me off to an anonymous, no-response external service that won't answer a simple question.
This report was posted on Ripoff Report on 10/02/2013 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Matter-of-Fax/Harrison-New-Jersey-07029/A-Matter-of-Fax-Defective-product-unresponsive-third-party-customer-service-Harrison-New-1089052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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