• Report: #942512

Complaint Review: A & R Used Auto and Truck Parts

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  • Submitted: Mon, September 17, 2012
  • Updated: Wed, February 13, 2013

  • Reported By: don — findlay Ohio United States of America
A & R Used Auto and Truck Parts
115 W. LeHigh St., Coaldale, PA coaldale, Pennsylvania United States of America

A & R Used Auto and Truck Parts shipped wrong part, I returned, they won't return money coaldale, Pennsylvania

*REBUTTAL Owner of company: Customer order wrong mirror

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I ordered a towing mirror from this company and they shipped the wrong one - I returned it along with a picture of the correct mirror. It has been 2 months and they have neither shipped the correct mirror or returned my money. After numerous contacts with them, it is obvious they plan to do nothing.

The mirror cost $95. plus nearly $16. to ship back. 

This report was posted on Ripoff Report on 09/17/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-R-Used-Auto-and-Truck-Parts/coaldale-Pennsylvania-18218/A-R-Used-Auto-and-Truck-Parts-shipped-wrong-part-I-returned-they-wont-return-money-c-942512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer order wrong mirror

AUTHOR: ANTHONY - (United States of America)

Mr. Roop ordered a pedestal mirror for his truck for $95.00 on 7 /26 /2012 and we shipped what he ordered upon receiving the mirror he realized he needed a telescopic tow mirror and called us and said we sent him the wrong mirror. we referred him to the email  he sent us asking for a pedestal mirror. At this time we refereed him back to the terms of sale which state #13. The seller is not responsible for buyer error. Parts that are ordered incorrectly due to the buyers error must be returned at the buyers expense plus A 25% restocking fee unless other provisions have been discussed and agreed upon prior to merchandise return .  Mr. Roop said that he would send the part back to us. We also told Mr. Roop that the telescopic tow mirror that he need was $230.00 and he said he would get back to us on what he wanted to do. On 9/17/2012 we got a call from Mr. about this matter and we came to an agreement that we would refund him $56.25 which is $95.00 minus 25% restock fee minus $15.00 for shipping to him equals $56.25.

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