• Report: #1105224

Complaint Review: A Travel Emporium, LLC

  • Submitted: Sat, December 07, 2013
  • Updated: Sat, December 07, 2013

  • Reported By: Carlos Rivera — Rochester New York
A Travel Emporium, LLC
524 Datura Street, Suite 203, West Palm Beach, FL West Palm Beach, Florida USA

A Travel Emporium, LLC SaveOnResorts.com, LLC On 6/5/13, during a presentation by Luanne of ATE, she misrepresentations of the services ATE, lied and deceived. West Palm Beach Florida

*REBUTTAL Owner of company: A Travel Emporium's Response

*Consumer Comment: Take them to court

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On 6/5/13, we attended a presentation at A Travel Emporium, LLC, a Florida business entity, form unknown. The founding company of ATE is SaveOnResorts.com, LLC. Luanne of ATE gave the presentation where many promises were made. Craig, no longer with ATE, and the owners did the sale. Also present were 2 witnesses.

We can get you a Cadillac Escalade for $189 a week, if you sign today;

We can get you into any hotel you want, anywhere, if you sign today;

We have “hundreds” of golf resorts in Puerto Rico, you can golf for 5 weeks a year for $199/week, if you sign today.

We signed up for ATE for $5,995.00 with a 3-day right to rescind. We never got the Membership Enrollment Agreement, Terms and Conditions or “other documents” referenced in the PA. Knowing that we were leaving the country and wouldn’t be able to validate Luanne’s promises in 3 days is bad faith. We signed and initialed their “Purchaser’s Acknowledgment,” (PA), got a copy of it and a glossy brochure in a folder and sent on our way.

The PA and the brochure make contradictory statements. ¶1 of PA states renewal dues are US $189/year where the brochure says, “[t]his group … ensures members a lifetime … of vacations … without the annual obligations….”

¶8 of PA says “Best Rate Guarantee is defined as identical travel arrangements that are available to the general public.” However, if “ a better rate is available to the general public, [ATE] requires written proof to be provided to SaveOnResorts.com within 48 hours.” Luanne promised the lowest rate. She assured us ATE had a 110% guarantee to refund the difference between ATE’s rate and our own rates. Turns out there’s no refund, only Reward Credits.

¶11 of PA “assures … that rental rates will always remain very favorable as compared to market rates….” Favorable rates are not the lowest rate. Luanne promised the lowest rates, NOT identical travel available to the general public or favorable rates. ATE’s brochure promises “[r]est easy with our Best Rate Guarantee.” In virtually every instance, the rates we found were ALWAYS lower than ATE’s.

Timely communication is impossible. On 6/13/13, we left a word we could not find any golf resorts in Puerto Rico. No call. Instead, ATE sent an email embedded in their website asking if our number was “a good contact number to reach [us].” Obviously it was, as we supplied it. On 11/17/13, we got an embedded email containing a “compilation of the most popular Golf Resorts in Puerto Rico.” On ATE’s website, golf tee times don’t even include Puerto Rico. On 11/17/13, we asked Philippe, who works for ATE’s servicing agent, SaveOnResorts.com, to rent an Escalade for $189/week in Florida. He couldn’t find an economy car at that price. He asked how much we paid ATE. “Oh my God! They shouldn’t have promised you that! I am so sorry. That’s a lot of money.”

On 9/5/13, we left word we couldn’t use ATE for a trip to Costa Rica as no hotels we wanted were on the website, contrary to Luanne’s promise. On 9/6/13, we got an embedded email that ATE would call – they never did – and also to contact ATE. These are dilatory tactics, not the superior customer service promised.

Luanne promised if we sent flight itineraries, we’d receive Reward Credits for travel. On 7/17/13, ATE told us to email our itineraries from Europe – which we did -- for credit. To date, no credit.

ATE’s website is full of lies, misrepresentations and “bait and switch”. On their “Recreational Discounts” page, it says “[c]hoose from hundreds of … deals.” 15 results. On “Dining Discounts,” 14 results. Hotels on the website are “plants” to puff up ATE’s inventory. There is never availability. Using ATE’s website for hotel availability, we get error messages.

We relied on Luanne’s false promises and based upon them joined. We were lied to and deceived. We received no benefit of the bargain.

From 11/14-18/13, we left word with ATE to rescind the contract and refund a prorated amount. On 11/23/13, Luanne and 2 men called and when we asked for a refund based on inability to perform as promised and no benefit of the bargain, she told us “[t]hat’s just not gonna happen.”


Carlos, Rochester, NY

This report was posted on Ripoff Report on 12/07/2013 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/A-Travel-Emporium-LLC/West-Palm-Beach-Florida-33401/A-Travel-Emporium-LLC-SaveOnResortscom-LLC-On-6513-during-a-presentation-by-Luanne-1105224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

A Travel Emporium's Response

AUTHOR: ATravel Emporium - ()

A Travel Emporium would like to acknowledge the accusations of said party.  We are a prideful, ethical small business with over 300 plus members that enjoy the benefits and services of our prestigious  travel club partner that is currently servicing over 300,000 members throughout the US and Canada.

This is our one and only complaint since our opening in West Palm Beach in June of 2012. We will act on the behalf of any reasonable requests of our members, as we would like to with said party and have tried to on numerous occasions.

All customers see the same group presentation since our inception to lend itself to a concise, consistent message to our customers. We demonstrate a live real time search for everyone to see how our program can benefit each customer’s individual needs and base their decision to join our travel club or not.  Upon joining our travel club a purchaser’s acknowledgement is reviewed, initialed and signed by the new members to include our cancellation policy and procedures to eliminate any confusion. The integrity of our company, A Travel Emporium, is always at the forefront of our daily operations. We could post this and have countless people respond on our behalf of our business practices and professionalism as well. This is not our intension, for we would like to deal directly with any misconstrued or preconceived notions of any and all members directly.

To date this is the sole member that has chosen to disparage our reputation. This can go round and round with “he said she said” which will resolve nothing. We would welcome said party to communicate with us and enjoy the benefits of their purchase as long as the demands are consistent with all the merits that our travel club has to offer.   



A Travel Emporium       


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#2 Consumer Comment

Take them to court

AUTHOR: FloridaNative - ()

Sounds like you have the documentation in hand to take them to court and get a refund of your money. They had contracted with you for certain goods and services and you have proof now that those goods and services were not delivered and in fact were not available to you at all. Just my opinion based on your post. Don't let them get away with it.

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