• Report: #1120944

Complaint Review: A1 SPA REPAIR LLC

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, February 04, 2014
  • Updated: Tue, April 08, 2014

  • Reported By: Cheri — Woodland Hills California
A1 SPA REPAIR LLC
20211 Prairie St, Ste B chatsworth, California USA

A1 SPA REPAIR LLC SPA PROZ *** BEWARE! SPA REPAIR/MAINTENANCE COMPANY BAIT 'N SWITCH!*** chatsworth California

*UPDATE Employee: A1 Spa Repair Customer Relations

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

BEWARE of SPA PROZ aka A1 SPA REPAIR! A $77.45 job ended up costing me $666.73 having multiple parts replaced (pressure switch, htg. element, sensor, htr, & power switch) with his used (reconditioned) parts in a "process of elimination" while my spa kept going out with him trying to figure out the problem. During this dreadful 4 day ordeal, "Nick" was rude, verbally abusive, disrespectful, and even had the audacity to ask for "gas money" to drive home to Chatsworth, a mere 7 miles away! Something I may expect from a teen pool boy, but not from a Sr. Citizen who claimed to have been in & out of business for 30 yrs.! He cashed my check and refused to issue me a refund, claiming he'd already spent the money. On day 4, he brought a young man who was allegedly his employee & made him do all the work while "Nick" sat back in his truck. My spa went out again a few wks. later & they never came back to honor the warranty. He claimed to be the owner and called himself "Nick" but investigation shows owners as John Nicholas Moore & father Leonard W. Moore. He was contracting without a license and is NOT a member of the Assoc. of pool & Spa professionals. 


This report was posted on Ripoff Report on 02/04/2014 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/A1-SPA-REPAIR-LLC/chatsworth-California-91311/A1-SPA-REPAIR-LLC-SPA-PROZ-BEWARE-SPA-REPAIRMAINTENANCE-COMPANY-BAIT-N-SWITCH-1120944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on A1 SPA REPAIR LLC

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

A1 Spa Repair Customer Relations

AUTHOR: A1 Spa Repair, Customer Relations - ()

Dear Consumer:
 
 
A1 Spa Repair is committed to providing the best possible products and services to our customers. In our 24 years of service as spa professionals we have maintained a spotless record until now. We are focused on our continued education and hands on training. We provide the best products and services that can be offered at any given time in the spa and hot tub industry.
 
We are very sorry that you have had an experience that left you feeling this way. We would first like to recognize and confirm that we have read your complaint and do not take it likely. 
 
In the mid part of 2013 we underwent an name change to respect the rights of another company with a similar name. 
 
We train our technicians to report to a job with the understanding that they are there to perform the job as outlined by the customer.
 
We are confident that our technician did just that. However, we understand that miscommunications happen. Our technician was under supervision during this process and was supported by the company as to doing the right thing. 
 
We were unaware that there were these concerns until this report was brought to our attention. We would like to have had the opportunity to make things right at that time; however, we are willing to re-assess the situation free of charge. 
 
In today's day and age the internet seems to be the "go to" place for answers. However, sometimes it takes a person to person exchange to really see what the problem is and how it can be resolved. 
 
There are some aspects of your complaint that we did not address here, the reason is that it would simply be a manner of our company defending it's policies or technicians which we do not feel we need to do. 
 
We are willing to resolve this situation to your approval at any time. You would be dealing with a new technician and a company representative should you decide to take us up on this offer. 
 
In the event that you do not, we are extremely sorry that you had this experience and we will strive to make sure that miscommunications, no matter which side they are on, are noticed and resolved. We have also implemented a customer satisfaction protocol which deems for a customer care representative to contact our customers after a job is done to make sure that they are satisfied with our work. 
 
We thank you for this opportunity to voice our side of the situation and we wish you the best.
 
Sincerely,
 
A1 Spa Repair
Customer Relations Department 

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory