- Report: #893724
Report - Rebuttal - Arbitrate
Complaint Review: AAA Autoguard
AAA Autoguard5507-10 Nesconset Highway Suite 330 amagansett, New York United States of America
AAA Autoguard Certi-Car, Inc. I have a bnumper to bumper contract. They have not honored the contract. amagansett, New York
*UPDATE Employee: Corrective Action Taken To Resolve Complaint
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It took two days for the warranty company to send an investigator guy out. Then two days later he called to tell the mechanic it was not covered. My mechanic suggested I phone and ask for a review of the claim because there was absolutely no evidence that the emergency brake was the failure point. I phone for a review and for a supervisor to phone me back. /Three days go by... no call back. I phone again and was promised a phone call back within the hour.
Two days ... no phone call. I call the company that I originally dealt with and finally Denise Glover phoned me back and said that she did not call me back as the mechanic should be the one to call. The mechanic called and they simply said "no". Now seven or eight days had gone by, and I could not get any further in the company than the girl who answered the phone who simply read the inaccurate report back to me. She did admit that it was written in the report that there was no sign of brake involvement.
This report was posted on Ripoff Report on 06/06/2012 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAA-Autoguard/amagansett-New-York-11930/AAA-Autoguard-Certi-Car-Inc-I-have-a-bnumper-to-bumper-contract-They-have-not-honored-893724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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