- Report: #250577
Report - Rebuttal - Arbitrate
Complaint Review: AAA, Automobile Club Of Southern California
AAA, Automobile Club Of Southern CaliforniaMadison St,Murrieta,Ca. Murrieta, California U.S.A.
AAA, Automobile Club Of Southern California is running the biggest scam! CHECK THE MILEAGE THEY HAVE ON YOUR VEHICLES A YEAR! Murrieta California
*UPDATE Employee: Letter to Thomas V. McKernan explains why this happened to you!
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BEWARE!!! AAA( Automobile Club of Southern California) is running the biggest scam! CHECK THE MILEAGE THEY HAVE ON YOUR VEHICLES A YEAR! Take a good look at your bills(past & present). I was organizing old records and notice the mileage of one of our vehicles (1987 truck) and the mileage that was listed was 50,000 + miles a year ( insurance for 6/2006-6/2007). A new renewal was coming up for 2007-08. I then looked a past bills and notice the years previous (2004-05) was 1-5000 miles which was correct. But I didn't have a statement for billing on (2005-06).I called AAA 1800 number and asked if the our premium costs were based on the yearly mileage? Answer: YES! I then asked for the rep on the phone to check my records for 2005-2006 and tell me what mileage they had us down for that year. He said they had us down for 63000 miles + ( then made a comment that we would have to drive around the earth 3 times in a year to rack up that many miles) I agreed and said the 87 truck drives to work 5 miles and home 5 miles 5 days a weekor 2400-3000 miles a year..he said they would look in to it.I told him my rates were doubled because of their mistake and expected a full refund including interest we had to pay for both years and to make sure it was corrected on my upcoming renewal. I then went to my local office in Murrieta, ask for a print out of billing record. Told agent about it and he said they would look into it. 3 days later I received a phone call within a few days from the district manager telling me they couldn't do anything about the mileage on the previous bills, that the mileage was what we had put down. I then told him NO it was a mistake and I wanted proof that we put that down number one & that my husband had taken over paying bills and if we made the mistake the computer program or person entering data should have flag such an increase which no one could possibly drive in one year. I then told him I had been a member for 20+ years and they had all past records to compare to. He told me thir records are from our smog report and we had to prove the mileage, bring truck into their office have a agent check odometer. I told him I wanted a copy of the revised billing showing correct amounts as well as mileage for my records . We brought in truck and waited. May 4th B.M from AAA called and said they would refund me $261.00 for 2006-2007. I told him the year before that needed to be corrected as well. He said he would look in to it. Received ck for amount above but no interest. Also revised billing that was not correct it did not include the Less policy holders dividend (which make the bottom line higher).The amount it should have shown was $991.00 for that year instead of $1194.00. call 1800 number listed on letter if there was a problem with the amounts,was told to call person who is doing the work on our account so far. Called AAA B.M. an left message (wasn't in). Received call from AAA Business manger and was told the mileage was corrected on his records. I said really well its wrong because AAA local office gave me a fax showing the higher mileage. He asked me to send him proof, via fax . I said what are you talking about AAA sent the fax surely they have record of the mistake & correction! He said he couldn't get that information! I said NO I wont fax it, I will bring it in. He said well I will be gone by 4pm ,I said I am right around the corner from you office will be their in 5 minutes. He looked at the faxed previous bill and the record he had on his computer and said it was 216.00 over charge on our bill I told him yea and I wanted the interest from this billing and the other bill as well. He said he would put in for that as well. Got check for 216.00 but STILL NO INT. Then received new renewal 6/2007-6/2008 and I couldn't believe my eyes they had us down for 25,000 to 30,000 miles a year ( instead of the 1,000-5,000 miles we drive)!!!The bill was again double, what it should have been. Now I have to fight this thing all over. I will be asking the insurance commission for a complete audit on AAA( Automobile Club of Southern California).I just wonder how many people they have done this too and got away with it. Cathy murrieta, California
This report was posted on Ripoff Report on 05/26/2007 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/AAA-Automobile-Club-Of-Southern-California/Murrieta-California-92562/AAA-Automobile-Club-Of-Southern-California-is-running-the-biggest-scam-CHECK-THE-MILEAGE-250577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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