- Report: #1100627
Report - Rebuttal - Arbitrate
Complaint Review: AAAengine
AAAengine21744 Marilla Street Chatsworth, California USA
AAAengine Poor quality motor rebuilds and even poorer customer service. Chatsworth California
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I can only hope that this complaint stops anybody from making the same mistake I did by purchasing a motor from AAAengine! This motor, a 4.0 for a Ford Explorer was to be installed as a charity gift to a family that lost their father earlier this year. With both of his childeren in college and his wife working part time they were left with little when the original motor let go. I purchased the motor from AAAengine, had it installed at a local State Certified auto shop. Unfoutunately upon the installation, the motor ran poorly and after exstensive troubleshooting the rings were found to be improperly installed.
At this point AAAengine was contacted with this problem, and of course they dragged their feet with ridiculous requests of things to check. Days and days of unanswered calls (actually thought they folded up their tents) and all along this family is in need of this car. Needless to say that after weeks of phone calls they finally conceded to take the motor back upon their inspection. Again weeks are passing and all along their saying if the problem was on their end all would be covered under warranty.
The replacement motor (with a damaged bell housing bolt thread) was sent back to the shop and installed. This motor does not run very well!! It has a slight miss and when the shop troubleshooted this issue, a cylinder was found with low compression. We are hoping that the rings in this cylinder seat and that this problem will fade. When AAAengine was contacted in the regard of payment for the labor of pulling their motor they balked and said they don't pay labor for their mistakes!!! Nice web page, I'll guarantee that it was photo shopped. Did I mention that this motor was done for a charity??!!!
Now that the original money that was collected and spent on the original motor they sold me, and the original install I am now on the hook for the labor for the second motor install. 14.5 hours at $97/hour (NY RATES). When I contacted them about standing behind their engines I was hung up on. The customer service is worse than their engine rebuilds!!! PLEASE STAND CLEAR OF AAAengine!!! AAAengine, thanks for sticking it to a man thats already in a grave and to me!! You must be truly proud!!! Your are nothing but a fly by night rip off!!! Hopefully a little Karma comes your way!!
This report was posted on Ripoff Report on 11/19/2013 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/AAAengine/Chatsworth-California-91311/AAAengine-Poor-quality-motor-rebuilds-and-even-poorer-customer-service-Chatsworth-Calif-1100627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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