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Report: #1300562

Complaint Review: Aamco Renton - renton Washington

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  • Reported By: Chris — Puyallup Washington USA
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  • Aamco Renton 500 sw grady way renton, Washington USA

Aamco Renton Louvin Automotive 2 locations, 4 managers, 3 months without my truck, and left with a transmission that leaks, snags into gear, and needs to be completely redone. renton Washington

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The Aamco locations in Renton, Auburn, and Puyallup are all owned and operated by Louvin Automotive LLC. Unfortunately I have been bounced around through 2 of their 3 locations and now am left absolutely shoved off because of they simply expect me to just deal with having a poorly done transmission. Summarized version is that I had my transmission rebuilt at Puyallup Aamco In November of 2015. The initial job was supposed to take 3 days, but now it has been 6 months of run around and I have requested a full refund. I attempted to meet directly with the owner of Louvin Automotive in an attempt to resolve directly but have since been avoided and ignored. I was without my truck for over 3 months, bounced across 4 managers and 2 locations, and now am being avoided by the owner of the Louvin Automotive Group Louise Bostock. I was asked to have an independent repair facility inspect the truck after I met with the owner to request my refund, and since providing the results which completely validated my claims and requesting the refund, plus the cost of the inspection, both the owner Louise Bostock, and the Regional Operations Manager Jake Ashley, refuses to respond to my calls, emails, and corporate resolutions attempts. I was contacted by Aamco Customer Support and was threatened with litigation if I wanted to pursue my request for refund, then told I would be contacted for further resolution. Upon calling today I was told by Aamco Customer Support that they have no responsibility to process my refund, that it is the sole responsibility of the Franchisee to resolve the situation. I explained that no one within the franchise, Louvin Automotive, will return my calls or text and have not for some time now. I am turning to the Attorney General's office due to the fact that I am being absolutely avoided by a company that failed to perform the service they were payed over $4000 to perform, had multiple opportunities to remedy (3 months of them having my truck), and now refuses to provide refund and response for both the initial service and the inspection I was requested to have performed due to their poor workmanship and management. I am requesting my initial service of $4003.00 as well as the 3rd party inspection of $104.04 be refunded immediately. It has now been 6 months and a massive amount of my time and inconvenience and this has simply gone too far. As a single full time parent that works, this has been exhausting and completely miserable handling by Aamco/Louvin Automotive. Worst experience humanly possible, DO NOT USE THIS COMPANY OR ANY OF THEIR LOCATIONS.

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This report was posted on Ripoff Report on 04/19/2016 09:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aamco-renton/renton-washington-98057/aamco-renton-louvin-automotive-2-locations-4-managers-3-months-without-my-truck-and-le-1300562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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