• Report: #1096499

Complaint Review: Aarons furniture

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  • Submitted: Sat, November 02, 2013
  • Updated: Sat, November 02, 2013

  • Reported By: Yoyo — Chelsea Massachusetts
Aarons furniture
17 MCGRATH HWY Somerville , Massachusetts USA

Aarons furniture Broken headboard Somerville Massachusetts

*UPDATE Employee: Aaron's Cares - Response

*Author of original report: Doesn't matter

*General Comment: Rent...

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I have called aarons furniture in Somerville 3weeks ago due to my headboard braking off. They have sent someone to "fix". The guy came an took pictures of it. He stated that they *WILL CALL* me around the problem. Try have not call me till today Nov 2 2013 asking for my payment. As I told the guy that I will not make any payment till my bed is fixed, he wanna state that they have order a replacement. As I reported to him, I will not pay till the replacement gets here and my bed is replaced. He wanna state that they'll come and pick my bedrrom furniture on Monday. If that's the case I want all my money back AGRREMENT OR NO AGREEMENT. They should take care of their costumers the right way! Aarons is full of crap, & I will not pay the month of November. If aarons coming to pick up their furniture on Monday. I WANT ALL MY MONEY BACK!!!!! 


This report was posted on Ripoff Report on 11/02/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-furniture-/Somerville-Massachusetts-02143/Aarons-furniture-Broken-headboard-Somerville-Massachusetts-1096499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Aaron's Cares - Response

AUTHOR: Aaron's - ()

Dear Yoyo, 

Thank you for your report and I'm very sorry your bedroom group set was not set up correctly and was damaged. Our Response Team addressed your concern on our Facebook page and I wanted to ensure we responded to you here as well. 

I hope you were contacted by the Somerville, MA GM / RM and that your issue was resolved accordingly. Again, I apologize for the inconvenience. If your issue has yet to be resolved and you need further assistance, please contact me at Response@aarons.com or direct at 678-402-3403.

Thanks,

Jessica

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#2 Author of original report

Doesn't matter

AUTHOR: Yoyo - ()

That's completely understandable. The fact of the matter is that I have not received a phone call regarding around the products being ordered, till I receive a phone call w/ a payment & I state that I'm not paying due to the matter? Yeah, okay. In which store rent to own, or not, will do such horrible customer service taking that everyone advertise around Aaron's being so good etc. Whether I used or didn't used my bed in a proper manner has nothing to do with my headboard being broke or not. If you'll know the screws they use on such thick wood. Then you'll know what I'm talking about! I hope they have papers stating that they can come to my place!. I'm a customer that always paid for my furniture. And, asi said to them, once is fixed y'all get the payment if not, then y'all can come get y'all piece of crap and I want my money back. Who pays for wood that's not good, or for screws that be to small for thick wood. C'mon now really? 

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#3 General Comment

Rent...

AUTHOR: Tyg - ()

 You go right ahead and continue doing as you are. You will ONLY be hurting yourself. They have told you a replacment has been ordered. Thats all they can do right now, but even given thats all they can do RIGHT NOW, thats still no excuse to deny payment. See with the plan you have, they have every right to come and take back THIER furniture. You are on a "rent to own" plan. Which means until its paid off, THEY still own it. I would suggest that you let them FAIL in getting your headboard fixed before denying payment. Then your non payment is justified. Expecting them to give you money back AFTER you have used your bed during this time is retarded. You DID use it or you wouldnt have a broken headboard. The only ways I know of breaking a headboard require that you use it in a manner not consistant with its intended use. A headboard is there to keep your pillows under your head while pretecting your wall from oils. Any other use that doesnt comply with its normal use tends to negate ANY warrenty you have. That would include any warrenty you may have through them. So instead of fighting them, work with them. Because if they chose to they could deny you the headboard come into your home WITH the police and take it and you couldnt stop them.

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