• Report: #1062283

Complaint Review: Aaron's: Lease to Own Furniture, Computers, Electronics, Appliances

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  • Submitted: Wed, June 26, 2013
  • Updated: Fri, April 11, 2014

  • Reported By: 2912 brighton cir — 76210 Texas
Aaron's: Lease to Own Furniture, Computers, Electronics, Appliances
1165 S. Stemmons Fwy Lewisville, Texas USA

Aaron's If you are thinking about leasing anythign from here..Think twice. They will steal your money, and terrible customer service!! Major Ripoff Lewisville Texas

*Author of original report: Still have not resolved anything, Aarons sure does know how to scam people!!

*UPDATE Employee: Aaron's Cares - Response

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I had purchased a bed 4 months ago, bad idea! i had made payments on time, there was no problem at all..

then back in march i got laid off. Called Aarons in lewisville, and told the Manager "Brandy" she needed to pick up the bed since i was not able to make any payments.

She tried to convience me of keeping the bed, with the excuse of her trying to help me out! when the truth about behind this is if they picked up the bed since its used, they would not  make any profit from it! I called back in April for them to pick it up, and same thing happend "i just want to help you" its your bed" so from me not wanting the bed, they kept extending the account.!

Every time i told them to pick the bed up, they would just ignore me and left the bed here at home. May came aroud and I found Bed bugs on the bed, to make it all worse it infested the entire house.

Called Aarons to let them know that the bed was infested, and that i am still unemployed!.. Poor management argues with me and tells me it is not their fault and im still responsible to pay the bed! 

then they send an inspector, they even took some of the bed bugs to the store. Still Manager and employes keep calling threating me of sending me to court! Is it not weired that they did not want to pick up the bed at the very begining? 

"Tony" sugested me plenty of times i should borrow money from Family! or friends, I had worked for Collections, and i just know that is not right... 

Manager admited that she has to keep calling me becauxse she already had SOOOOO MANY DELINQUENT ACCOUNTS,.from customers that ended up stealing their Crap!
If she did her job she would not have been in that position!! 

Now the bed is already in the trash, and i keep getting the You gotta pay, you responsible..

You guys watch out when leasing or buying from this stores!! They will try to steal your money, and not worth it.

I learned my lesson.


This report was posted on Ripoff Report on 06/26/2013 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Lease-to-Own-Furniture-Computers-Electronics-Appliances/Lewisville-Texas-75067/Aarons-If-you-are-thinking-about-leasing-anythign-from-hereThink-twice-They-will-stea-1062283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Still have not resolved anything, Aarons sure does know how to scam people!!

AUTHOR: 2912 brighton cir - ()

Its been almost a year and I have not hered from them at all, now i have this huge collection bill because of the irresponsiblility of management.

People be carefull where you shop.

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#2 UPDATE Employee

Aaron's Cares - Response

AUTHOR: Aaron's - ()

Thank you for your post and for bringing this to our attention. I sincerely apologize for the issues you experienced with your account, your merchandise, and the negative service you received from the Lewisville store. I understand the situation you are in, and I'm sorry for the way this was handled. I'd be more than happy to further assist you and resolve this matter accordingly. At your earliest convenience, please send me an email to Response@aarons.com with your agreement number and the best contact number to reach you. I can also be reached at 678-402-3403. I look forward to hearing from you. 

Thanks,

Jessica

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