- Report: #1101968
Report - Rebuttal - Arbitrate
Complaint Review: Aarons Rents
Aarons Rents454 Highway 90, Ste G waveland, Mississippi USA
,Aarons Rents - Harvey ,employee, EXTREMELY INEPT AND RUDE Disgusted after paying out 4 accounts - never late - HORRIBLE CUSTOMER SERVICE & NO CORPORATE ACCOUNTABILITY waveland Mississippi
*Author of original report: Matter resolved
*Author of original report: Filed a complaint with the Better Business Bureau
*Author of original report: Response from Dennis Beard - regional manager
*Author of original report: Still receiving "past due" letters despite supposed resolution
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I started doing business with Aarons approximately February 2011. Always paid on time and paid out 4 contracts that show this on my credit bureaus. Recently we decided to relocate out of state and I knew there was something in the contract about not being able to remove the property from your delivery address until it was paid in full. I contacted Aarons in person by going into the store on 11-14-2014 and let them know I was relocating at the beginning of January 2014. I was helped by an associate Harvey...
I asked Harvey to have the bedroom set picked up on 11-15-2014 because this would be my due date and since I was moving and wouldnt be keeping it I assumed this would be an easy thing to do. He scheduled them for anytime between 10 am and 3 pm. They showed up at 10-30 and removed the bedroom set. Seems like everything went smoothly right? NOT
My husband started getting collection calls from Aarons so I called and guess who answered? Harvey! I asked him why we were getting collection calls and his response was "I dont know, why are you? Do you pay your bills?"
I was instantly furious and asked him for his last name- which he refused. I asked him to have the General Manager call me........no call.
I asked him for the regional offices number, he didnt know.
I asked him for the corporate offices number, he didnt know.
So I started my own research online.
I contacted the "contact me" number on the website and the man who was helping me was extremely polite but could not find anything about my accounts in his computer. He didnt have my name or my husbands name in his files, our social security numbers pulled up nothing as well. I told him I was not letting this drop so he wrote up a report and said someone would call me within 48 hours.
I received a call about 40 hours later (November 21, 2013) from a very nice guy who told me he just had my name and number and had no clue what I needed but he took my complaint. He said he had called the store and the GM told him I was a good customer but had no clue why I was filing a complaint. Anyway....this young man assured me that my issue would go to human resources.
On November 21, 2013 I received another email asking me to pay my LATE bill. I went into the store AGAIN. General Manager was not in so I left a message and was assured I would receive a call from him when he got back into the store. He had just "run out for a few". The clerk also told me that my account had not been closed out until 11-21-2013 and this was probably why I received the email. I once again stated the items had been picked up on 11-15-2013 and asked for something in writing showing it was returned. He said there was nothing he could give me but I would definitely receive a return call. Today is 11/25/2013 still no call or something in writing to show it returned on time.
I followed up with the "contact us" and sent an email to document all of this in case i need it in the future. So far no response from them either.
BEWARE.............DONT LET YOUR CREDIT SCORE OR YOUR GOOD NAME BE DAMAGED BY THESE PEOPLE. NO ONE, EVEN AT THE CORPORATE LEVEL SEEMS TO CARE. They just blow smoke up your xxx to make you think it is resolved.
You know, if I didnt pay my bills or was late I can see some possibility at least for the rudeness and disrespect but I always paid on time! Very disappointed in a company that I trusted and believed to be worth dealing with. Boy was I wrong.
This report was posted on Ripoff Report on 11/25/2013 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Rents/waveland-Mississippi-39576/Aarons-Rents-Harvey-employee-EXTREMELY-INEPT-AND-RUDE-Disgusted-after-paying-out-4-ac-1101968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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