first I have been a loyal and "paid on time customer" of this particular Aaron's for at least 10 yrs. I feel they , the customer reps, are trained to be courteous and forthright and have been up to this point! b but this group of new associates are unprofessional ,in that, they will use, bullying tactics and will not resolve a issue, but rather add fuel to the fire. We are purchasing a 47' inch flat screen television since Feb 2011, I have 2 payments left ,on a 24 month lease contract which by the way i have paid over 3,000 dollars on this contract, but the real issue arise when the television had to be repaired by one of Aaron's own t.v. repair person because the television started doing things like turning off by itself, than it would get turned off and it would come back on by itself. so , the television had to have the circuit board replaced, Was told the original circuit board was defected, when this all occur,we had the television for only 5-6 months.
We, my husband and myself found it strange a brand new television, delivered to us in a box ,turns out to be defective. so we spoke to associates at the store about the warranties plus could they just replace it and give us a new television well ,one male associate his name was phil told us he would get back to us and see about doing just that, and he never got back to us , it just became a cat and mouse situation, leaving us feeling like we are now paying on a t.v. that could possibly be a problem, in the very near future, and culminated with the reality that we have been responsible and loyal customers to this Aaron's since 2002 even giving them business, sending people to them we just never had a problem in the past, If we had a issue, it would get taken care of with no disrespect or feelings of being taking for a fool.
All in all we just wanted to be treated with respect and the last two payments will be paid by me but my husband does not want anything to do with these associates who are portraying themselves as the mob or thugs because, he too can be agitated by this kind of behavior . I am the one dealing with the store sales associates or supervisors and this guy name "conrad" who can be condescending and rude also he is new to the store does not even know the situation, plus he does not know me and having to deal with him is frustrating and beneath me!