- Report: #1089032
Report - Rebuttal - Arbitrate
Complaint Review: Aaron's
Aaron's639 US HWY 17-92 Haines City, Florida USA
Aaron's Bill Tuccio Account past due. Where's my statement or demand letter or paperwork? Haines City Florida
*Consumer Comment: Of course..
*Author of original report: Response to Oh yes the game HE is playing
*Consumer Comment: Oh yes the game HE is playing...
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I wanted to let you know my experiences with Aaron's. They were prompt in delivering the products, professional, etc. I had to transition into a new job which caused our cash flow to flux. Beware that Aaron's is unable to do anything beyond 30 days. So be prepared to return the products when you go through a hard time. They would not work with me for two weeks additional. They stated I missed 4 appointments which is not true. We made a payment Sep. 6th and extended our August payment for 30 days. Unfortunately our cash flow is not steady till Oct 11th and they would not extend our lease details.
2013-09-30 I spoke with Bill Tuccio on the phone. He stated that there is nothing more he can do that we were beyond the 30 days and I asked him to send me a certified letter stating that the account is closed and that the merchandise must be returned. He said that he stated "I will immediately notify legal and get that to you."
2013-10-02. Aaron's driver came by my home while I was at work and my wife called me saying that there's an Aaron's truck outside and the driver said he's here to pick up 4 items. No paperwork, no copy of a pickup order for us to sign. He said he was told to come and pickup 4 items. My wife asked why he was picking it up and he stated "I do not know, they just said to knock on the door and take the items." I told my wife that we haven't even received a certified letter or even a regular letter stating they are demanding the return of the items. I have no problem returning the items, but I do have a problem with a lack of paperwork with any proof of what they say.
I went down to Aaron's store to make it as easy as possible to return the merchandise, and Bill Tuccio stated to me "You're a very intelligent man; I already explained it to you three times. What don't you understand?" I said, "Can I have a copy of the letter or a receipt that the account is closed and that I'm required to return the merchandise." Bill said "what else do you want?" I said "I'd like a copy of my statement of what I paid and when the payments were applied to my account." Bill said "what else do you want?" I said "I can understand that if you won't give me a pickup receipt that the driver needs to sign until he comes out, but I'd like some type of letter stating that the account is closed." Bill said "what else do you want?" By now, I see the game he's playing.
And I'm sure you know the outcome already, not only did he not provide me with ANYTHING in writing, I tried to explain that my schedule tomorrow is very tight and if they can come before a certain time they can pick up the items, but Bill cut me off by saying "Get out of my store." I thought he was joking. In all my years, I've NEVER had anyone ask me to leave. I went to say "I just want to make sure you get the merchandise back." But when I got to the word make, Bill Tuccio cut me off and stated "I said, get out of my store. I then asked Bill one more question "Does this mean you can't provide me with a statement of my account?" Once I was finished with that questions he once more said "I told you to leave my store." After the third time, understanding that he wasn't joking, I said "Ok" and I walked out of the store.
STAY TUNED... I have no idea what tomorrow will bring when the Aaron's driver shows up with probably the very basic words, 4 items picked up, with the driver signature with no reason attached to the paperwork nor any type of letter stating that the account will be closed or is closed once the merchandise is checked in at the store.
This report was posted on Ripoff Report on 10/02/2013 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons/Haines-City-Florida-33844/Aarons-Bill-Tuccio-Account-past-due-Wheres-my-statement-or-demand-letter-or-paperwork-1089032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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