aaronson van lines precison moving and storage expensive over charge under deliver late damaged goods missing goods added fees Boynton Beach, Florida

I had a similar experience with Aaronson Van Lines this summer. It was a moving nighmare, to say the least! I just published a report on this website and you can read it here. I now live in Oak Hill, WV and my town is listed on the report. That should help you to now which report I authored.

I am sorry you had this experience. It seems to be habitual with this broker.

At the time we contracted Aaronson Van Lines, we did not realize they were only a broker. I would have never used them if I had realized this. I cannot discern exactly what these people did for us, other than to upset us greatly and turn our move into a nightmare.

Our move was farmed out to a company called "JT Express" out of St. Louis, MO. They showed up 14 hours late and took 31 hours to load our belongings. they showed up with a box truck to move our TWO homes. There was a tremendous amount of damage to our belongings, as you can read about in my report. I filed a claim with Aaronson Van Lines. I sent all of the pictures of damages, as instructed. After 2 1/2 months of waiting to hear someting about our damage claim, I emailed Peter at Aaronson Van Lines. I emailed him 4 times. No response. SO, I decided to do some investigating.

I was able to find JT Express of the Federal Motor Carrier website, which also listed the insurance information for them. Apparently, they have had numerous insurance providers during th last couple of years. They have also had their motor carrier authority revoked a couple of times! Anyway, I was able to track down the insurance carrier through this website and I then filed a claim with the insurance company myself. They responded very quickly, gave me a claim number, took my statement over the telephone and have now arranged for an adjuster to comeout and investigate the damages. 

You may have to do this yourself. It seems this is the only way to deal with people who engage in business and then will not take responsibiity for their actions.

I wish you the best with this and hope this will help you.

Dear Doug Briere:

Thank you for your letter alerting us to the problem you have been having with your move to California. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.

Since 2010 Aaronson Van Lines has been servicing moves nationwide, and although we have never received any online complaints before, we do appreciate the open forum “Rip-off Report” has provided for us to communicate with you.

In an effort to satisfy such an important client like yourself, and as tangible means of acknowledging your disappointment I would like to offer you my personal guarantee that we will address, and resolve all of your concerns with our company. Please contact me personally to discuss this matter at (800) 419-6024 Extension 101. I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as a client.

Sincerely,

Customer Relations

Aaronson Van Lines