• Report: #1137319

Complaint Review: ABARCO LLC / Charlotte Forklift

  • Submitted: Tue, April 08, 2014
  • Updated: Wed, May 07, 2014

  • Reported By: MatthewWaldrop — Flat Rock North Carolina
ABARCO LLC / Charlotte Forklift
2505 Old Monroe Rd Matthews, North Carolina USA

ABARCO LLC / Charlotte Forklift / John Woodrow Barnette Sold me a forklift that was over heating and now I have discovered it has engine damage Matthews North Carolina

*REBUTTAL Owner of company: Charlotte Forklift | A Division of ABARCO LLC

*REBUTTAL Owner of company: Response From The Business

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This guy sold me a bad lift with a clogged radiator. It took a couple of months then I discovered the coolant in the engine oil. I tried to get the owner to compensate or take the lift back. The owner drags it out and drags it out, plays games, doesn't return phone calls. Makes outrageous claims. Bottom line: if you want a bad experience, buy a forklift from ABARCO LLC AKA Charlotte forklift.


This report was posted on Ripoff Report on 04/08/2014 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/ABARCO-LLC-Charlotte-Forklift-/Matthews-North-Carolina-28105/ABARCO-LLC-Charlotte-Forklift-John-Woodrow-Barnette-Sold-me-a-forklift-that-was-over-1137319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Charlotte Forklift | A Division of ABARCO LLC

AUTHOR: matthew waldrop northern crescent iron - ()

8 APRIL 2014 - buyer flatly refused legitimate offers to allow for an inspection of the engine in this lift By our company to verify his claims of malfunctions. He paid for the lift on AUG 24 2013 and Two Weeks Later on SEPT 6 2013 Inspected Tested Drove Approved and Took Delivery of this lift All IN PERSON at our store Seven Months prior to his post here and had every opportunity to refuse it at our location on pick up and inspection.

He is Not Being Truthful in his statements about the circumstances. He has repeatedly told Us that if he gets his money back he will remove bad reviews such as this one so that in itself is blackmail and extortion. We Are No Longer Interested In This Persons Tactics Harrassment or Lies About The Facts Surrounding This Purchase. It is our belief and upon information since gathered that he allowed the engine in this lift to freeze and crack due to storing the lift outdoors during the winter months in the NC Mountains in sub freezing temps.

A Three Month warranty was included with the sale of this lift that expired on DEC 15 2013 . The opportunity to have any repairs performed on the lift under the warranty period have long passed. We made Contact with and Telephoned this customer and offered to make satisfactory repairs to the equipment purchased and picked up by this customer at our facility on SEPT 6 2013 which had a 100 Day Transmission and Engine Warranty (powertrain).

Although the warranty coverage ended on DEC 15 2013 we were at that time still willing to assist this customer in bringing the equipment to his satisfaction .We extended this offer to the customer in good faith as we would any valued client. All the buyer had to do was simply ship the equipment back when the offer was presented and repairs would have been made free of charge.

Seemed like a Very Fair Offer even though the warranty period had expired. He Refused To Do So Because He Didn't Want To Pay Hauling. We regret this person delayed in reacting to this opportunity. Turning a resolvable situation into a personal attack never turns out in the attackers favor ... The Warranty On This Equipment Expired Four Months Before This Post.

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#2 REBUTTAL Owner of company

Response From The Business

AUTHOR: owner - ()

8 APRIL 2014 - This person flatly refused legitimate offers to allow for an inspection of the engine in this lift By our company to verify his claims of malfunctions. He paid for the lift on AUG 24 2013 and Two Weeks Later on SEPT 6 2013 Inspected Tested Drove Approved and Took Delivery of this lift All IN PERSON at our store Seven Months prior to his post here and had every opportunity to refuse it at that time.He is Not Being Truthful in his statements about the circumstances. He has repeatedly told Us that if he gets his money back he will remove bad reviews such as this one so that in itself is blackmail and extortion. We Are No Longer Interested In This Persons Tactics Harrassment or Lies About The Facts Surrounding This Purchase. It is our belief and upon information since gathered that he allowed the engine in this lift to freeze and crack due to storing the lift outdoors during the winter months in the NC Mountains in sub freezing temps. If not then Mr. Customer why not simply haul the lift back so we can verify what you're talking about ... A Three Month warranty was included with the sale of this lift that expired on DEC 15 2013 . The opportunity to have any repairs performed on the lift under the warranty period have long passed. We made Contact with and Telephoned this customer and offered to make satisfactory repairs to the equipment purchased and picked up by this customer at our facility on SEPT 6 2013  which had a 100 Day Transmission and Engine Warranty (powertrain). Although the warranty coverage ended on DEC 15 2013 we were at that time still willing to assist this customer in bringing the equipment to his satisfaction .We extended this offer to the customer in good faith as we would any valued client. All the buyer had to do was simply ship the equipment back when the offer was presented and repairs would have been made free of charge. Seemed like a Very Fair Offer even though the warranty period had expired. He Refused To Do So Because He Didn't Want To Pay Hauling. We regret this person delayed in reacting to this opportunity. Turning a resolvable situation into a personal attack never turns out in the attackers favor ... The Warranty On This Equipment Expired Four Months Before This Post. 

 

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