Complaint Review: ABC DIESEL & GAS REPAIR, INC - VENUS Texas
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- Author Not Confirmed
- ABC DIESEL & GAS REPAIR, INC VENUS, Texas USA
- Phone: 469-253-8084
- Web:
- Category: Auto Mechanics
ABC DIESEL & GAS REPAIR, INC RIP OFF ON ATV REPAIRS 745.50 FOR REPAIRS AND NOTHING FIXED VENUS Texas
*REBUTTAL Owner of company: ABC DIESEL & GAS REPAIR, INC
*UPDATE Employee: President
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Took my 2 atvs to be repaired. They said they work on everything. After a full month nothing is fixed.
After getting a call on tuesday 11/3/15, They said caburetors need to be replaced. Said they cleaned them, which they didn't. Said cables needed to be replaced, nothing wrong with old ones. Said some other parts for cable needed to be replaced connecting to carb.
I told them to put the ATV's back together and I would come and get both of them. When I got everything back home most of the bolts were loose and parts were missing. For one the air filter cover is gone and some bolts were also missing.
They charged me $745.50 for nothing. They said they spent 4 hours on each ATV. Doing what, I don't know. Then they charged me $225.50 for parts and when I check on line the parts only cost $150.00. Greg told me he would only charge me for what the parts cost and $65.00 an hour for labor.
Now I have two ATVs and neither one of them run.
This morning, I watched 3 different videos on youtube on how to do this. Talked to guy at Kawaski dealer, who knew about them. He said they were idiots. He told me a relative took thier ATV down to ABC to get thier oil change and ABC charged them $200.00. which should have cost $20.00 at the most.
This report was posted on Ripoff Report on 11/05/2015 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/abc-diesel-gas-repair-inc/venus-texas/abc-diesel-gas-repair-inc-rip-off-on-atv-repairs-74550-for-repairs-and-nothing-fixed-1265905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
ABC DIESEL & GAS REPAIR, INC
AUTHOR: ABC Diesel & Gas Repair, Inc - (USA)
SUBMITTED: Tuesday, September 27, 2016
The customer took us to court and Lost. The reason is the Truth Always Wins!
#1 UPDATE Employee
President
AUTHOR: ABC Diesel & Gas Repair, Inc - (USA)
SUBMITTED: Tuesday, November 17, 2015
1. ATV'S in question had been sitting for two years. They had bad gas in them and needed a lot of TLC. Neither one ran when they came in. They were both pushed in. We have our customers sign our sign in sheets. We list every complaint the customer has and have them sign it.
2. Customer complains it took a month but never mention the parts were on back order. Which is beyond our control. On older units this is expected.
3. The customer said we never cleaned the carboretors which we did but they were so gunked up they needed to be replaced. The customer fails to tell you the parts (carboretors) cost over 400.00 each from the dealer and there's nothing we can do about the cost of the parts. The customer decided to come get them without finishing the repairs so that's why he has paid for our time and parts and they are still not running. I can't make the customers spend the money to get them running. That's totally up to them.
4. We do care about our customers and do everything we can to help them but fact's are fact's.
5. The customer also states the Kawaski Dealership called us idiots and we charged his Grandmother 200.00 just to change her oil in her ATV. LOL LOL We called the person there that he was talking about while the customer was standing here. He said everything the gentleman is saying isn't true and the customer goes running out the door. There is two sides to every story and this one is not as it happened. We have good working relationships with our suppliers and knew that it wasn't true.
6. All the parts that was on the ATV's were returned. They don't do us a bit of good here.
7. Customer complained about cost of parts but fails to tell you we made (2) trips to Arlington picking up parts & we cleared 25.00 on the parts in question. I have to pay the driver, parts & fuel. As I recall you don't have to sale your parts at cost and we have to pay people.
8. On ATV's we charge 65.00 an hour anyway and that's what he was charged.
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