- Report: #1120220
Report - Rebuttal - Arbitrate
Complaint Review: ACC Warranty Group
ACC Warranty Group8888 Keystone Crossing, 13th Floor Indianapolis, Indiana USA
ACC Warranty Group Stephen Burgess Non-Payment Repairs, Trip losses, tire warrenty Indianapolis Indiana
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ACC Warranty Gourp takes your money and failed to pay for a transmission. At the time of the failure, ACC began looking for reasons not to pay the claim. They would not authorize repairs without a Collins Diesel Transmission report - I drive a gas engine. They demanded maintenance records all the way back to the vehicle purchase. I had the 90T mile service record with me showing a transmission service which was faxed to ACC.
They claimed transmission would not be covered because Ford did not change the transmission filter (Ford evacution precedure cleans filter). ACC claimed that no prior transmission services were done (ACC lied). They claimed that since the vehicle was driven to safety, the repair was voided.
ACC stated that if they did repair the vehicle, ACC would repair it with their parts which would have greatly delayed any repair (used, possible junk parts?).
ACC would not pay under its failed tire policy (separate claim). ACC would not honor its Trip Interruption Expense provision. ACC refused to pay for car rental while vehicle is down for repairs. ACC delays authorization for hours and days and keeps putting repair dealers off.
ACC cancelled the policy due to the claim and steals all the premium money. Look out for ACC, they require any litigation to take place in Indiana.
This report was posted on Ripoff Report on 02/02/2014 01:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/ACC-Warranty-Group/Indianapolis-Indiana-46240/ACC-Warranty-Group-Stephen-Burgess-Non-Payment-Repairs-Trip-losses-tire-warrenty-Indian-1120220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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