Accelerated Payment Technologies X-Charge Double bills customers, won't answer phone for help, and doesn't allow returns to customers over $500 Pleasant Grove, Utah

I started with accelerated payments x-charge with being told they had an iPhone 5 compatible card reader. I received the reader and found out that it in fact was not compatible, so I contacted the sales rep and he told me it will be compatible when I purchace the 30 pin lightning adaptor. From the start my reader wouldn't read cards correctly. I called with complaints numerous times, and would get the blame game. I asked if they could send me a new reader and was told I would have to purchase another one. I told them it never worked in the first place and the best they could do for me was offer me a 20% discount.

I recently have been having to charge the majority of my transactions manually because my reader continues to not work. Being fed up, I called again. My phone call lasted over an hour and I got nowhere!! They said, after being on hold for at least 15-20 minutes that they could get me a new reader at 50% off. At this point I felt like this is going to be the best u can get with this poorly operated company! So I said I said I'd take it. Come to find out, I can only purchase the reader by submitting a fax with my cc info. Being a small business, I don't have access to a fax machine. They told me this is the only way I can purchase it.

From that point, I'm at my wits end and tell them I want to leave my contract with them. (Which I was never told I was agreeing to a 3 year contract in the first place when their representative helped me remotely on my computer). They out me through to a department that couldn't help me and said I'll receive a call within 48 hours. This has been the WORST CUSTOMER SERVICE EVER!!! I would have remained happy if they would have replaced my faulty reader in the first place. I wouldn't recommend this company to my worst enemy.

It blows me away that Accellerated Payment Technogies, and ScanControl and Camm Commerce can continue to operate with this Scam of scanning servers, charging for it, and getting the business to "attest" to the scan results. At this point we really may be venturing into legal action area since they are forcing me to pay for and attest to scans of servers that are not under my control. That's right, I have to attest to the security of a server(s) that is at a Cam Commerce facility. And I'm paying for it. Plus, failure to participate garners a non-participation (non-compliance) fee.

Truly unbelievable yet so typical of Cam Commerce, since they design everything for follow-on business. Wear washers in the printers, always on receipt printing, and various other sordid practices. It is a disgusting group of companies. The original poster is right in warning other businesses to stay away from this entire group.

First of all, we were extremely disappointed to see this posting as we are a company dedicated to partnership and responsive customer support. We work extremely hard to ensure our customers have the assistance they need when they need it.

We have identified this merchant and have tried on several occasions to initiate contact discuss these accusations. The merchant has chosen to not return our calls and has not answered emails inviting further discussion.

Accelerated is an established, growing business with tens of thousands of retail customers and we would not enjoy such growth if we routinely "double or triple charged" customers. This merchant's accusations have not been substantiated by any of our other merchant customers.

We should also mention that if this merchant in fact had a limit on returns, it is not the result of a policy of ours, but a limit restriction put in place by our processor as a means of protecting merchants against unauthorized transactions and offering additional security.

Finally, we again appeal to this merchant in this forum to contact us so we can ensure you are satisfied.