Complaint Review: Access America - richmond Vermont
- Access America 2805 North Parham Rd richmond, Vermont United States of America
- Phone: 1800 334-7525
- Web:
- Category: Travel Services
Access America World Access Service Apparently I should have known that my father was going todie richmond, Vermont
*UPDATE Employee: Access America's Help Team
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I had been traveling back and forth to NY (from CA0 several times, due to my fathers illness). After spending a week in NY, I needed to get home to my children for a couple of days. I flew home, had dinner with my children and went to sleep. Upon waking, I made reservations and paid for insurance for my return trip in two days.
Shortly after, my brother called me to tell me my father had died the night before. I needed to come back to NY immediately to schedule my fathers funeral. I immediately called the airlines, and I was told that I could change my reservations, and my travel insurance would pay for the change.
Access America initially denied the claim because, they stated, his death "was likely to occur". WTF???
They then stated that they were denying the claim because I purchased the policy after my father had died....BUT, I didn't KNOW he had died!!!! As soon as I found out, I called, and was assured that the insurance would cover this change. I never would have made the original flight booking if I knew my father had died!!!
This company is disgusting. They prey on people just getting tired of fighting them, and rely on people giving up and going away.
This report was posted on Ripoff Report on 04/26/2011 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/access-america/richmond-vermont-23294/access-america-world-access-service-apparently-i-should-have-known-that-my-father-was-goin-722393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Access America's Help Team
AUTHOR: Help Team - (United States of America)
SUBMITTED: Thursday, April 28, 2011
Hello,
Im with Access Americas Help Team. First, wed like to express our condolences on your loss. We'd like to find out more about your case and address your claim. However, it appears based on the timeline youve explained in your comment, there are certain terms and conditions in effect when you rescheduled the trip. Our travel cancellation benefits include coverage for a variety of covered reasons, but just as with any insurance policy, there are terms, condition and exclusions that affect coverage. Please email us at helpteam@accessamerica.com if you have questions.
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