• Report: #675588

Complaint Review: Accountants World

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  • Submitted: Mon, December 27, 2010
  • Updated: Mon, January 31, 2011

  • Reported By: Payroll Relief - Rip_Off — United States of America
Accountants World
140 Fell Court Hauppauge, New York United States of America

Accountants World Leonard Bottiglieri Payroll relief - annual prepaid customer money back satisfaction guarantee Hauppauge, New York

*UPDATE Employee: AccountantsWorld Response to report #675588

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Accountants World - a RIP-OFF, the claimed of technology innovation for accountant product for customer satisfaction money back guarantee. For any reasons of unsatisfied of the product, partial or full refund is guarantee satisfaction. NOT SO TRUE...

It is a RIP-OFF, after trial for few months and customers does not satisfy especially the payroll relief product. Sales man "Lenny - first name" convinced and guarantee that Accountants World products are excellence and 100% money back without any questions to ask, whether its partial or full refund it guarantee.

Well, we signed for the payroll relief with pre-paid option of annual fee to save money, but as our customer continue using the program and very difficult for customer use and cancel the account so we cancel the contract now we ask for partial refund and Accountant World claimed that there is no such partial refund for payroll relief.We emailed and called to request refund but they refused to refund the partial or remaining unused.

CAUTION to anyone who interest online accounting and payroll with Accountants World, the RIP-OFF company, RIP-OFF Sales Representative.

More report is coming about Accountants Worlds...

 

 

 

 



 



 

 


This report was posted on Ripoff Report on 12/27/2010 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Accountants-World/Hauppauge-New-York-11788/Accountants-World-Leonard-Bottiglieri-Payroll-relief-annual-prepaid-customer-money-back-675588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

AccountantsWorld Response to report #675588

AUTHOR: AccountantsWorld - (United States of America)

AccountantsWorld is a very reputable company serving the accounting profession for over 25 years with thousands of accountants and CPAs as customers.The companys money back guarantee policy is clearly stated on the products website.The first-year special of Payroll-Relief (www.code997.com $997 for unlimited payrolls during the first year, few restrictions apply) comes with a 30-day money back guarantee.We honor this policy un-conditionally.All our other products also come with a 30-day money back guarantee on the annual purchase plan.For the Power Practice Suite we even give an unconditional one year money back guarantee on the annual purchase plan as we are confident in our products and high level of customer satisfaction.

The customer complaints (report #675588) clearly states that he used the product for few months and then wanted a refund.After a few months, the money back guarantee does not apply.As we strive for highest level of customer satisfaction, we have refunded money to accountants even after 30 days on a case-by-case basis.Unfortunately, I dont know the specifics about the customer who complained, so cannot provide more info on what happened.

Hope this provides amore complete picture.

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