DON'T GET SCAMMED BY ACCTOWN'S counterfeit "knock offs."
On July 28th, 2013, I ordered from the AccessoryTown website the following; "1x LifeProof Protective Case for iPhone - SALE - Blue - iPhone 4/4s." I was under the impression as implied in their website that the item was an original LifeProof case.
It took over two weeks for the item to reach my town in California from New York on the 14th of August.
When the item did arrive, it was in a small envelope with NO packing, NO packing slip, and NO paperwork or receipt. On the outside of the envelope it had a return address of; "Service, 1214 W Boston Post Rd 139, Mamaroneck NY 10543." There was no information about returns, and as mentioned, no paperwork included.
Once I did look at the "LifeProof" Protective Case it was evident that it was NOT an original. [continued below]....
..... I compared the case AccTown sent to me to an original "LifeProof" case and it was very clear that the AccTown case was a "knock off", probably a counterfeit. It was not worth the $29.99 plus shipping that I had paid for it. I immediately wanted my money back because this case was NOT waterproof, it was NOT sturdy and if I did use it my iphone would eventually be ruined.
Here is a quote from the AccTown website: "Accessory Town has a commitment to customer satisfaction and we strive to go the extra mile to ensure each customer is satisfied. We stand behind each sale. We are constantly improving our website and customer relationship management to continually improve the shopping experience on our website." In my opinion, the previous words are false, a lie.
I contacted AccTown via e-mail inquiring about returning my "LifeProof case" and that I'll contact American Express, the credit card company I used to purchase the case. The following threatening e-mail was sent to me by AccTown:
"To be clear, your account will go to collections for the full amount plus $35 in fees if you contacted your card. This cannot be reversed later if you drop the complaint either."
Then two minutes later the next e-mail arrived from AccTown:
"You may return it according to the terms of returns and exchanges only and will be billed all fees plus the transaction amount if you violated the sales contract or filed a false dispute or any dispute for the transaction. This will happen regardless of whether you return the item or not, it will take place as long as you contacted your card and a dispute is sent to our bank, then your information is sent to multiple collections agencies to recover the full amount plus all related fees, a $35 minimum in excess of the amount."
This is a hostile response to a customer only inquiring about a return. It appears that AccTown is geared and spring loaded to refuse all returns and to take action to any customer who contacts their credit card company about the possible counterfeit merchandise that they're selling. It can be assumed that AccTown doesn't want bad press about their company to go public.
AccTown wants to charge me the original price of the item regardless if I return the item, they want to charge me $35 for contacting my credit card company, and then they want to charge me $100 for contacting the BBB, also for contacting the original "LifeProof" company to inform them that AccTown is possibly (in my opinion) selling "knockoff" items of their products, and also AccTown wants to charge me for informing the public about this unfair and deceptive company and its unfair business practices.
American Express credited my account the $37.00 that AccTown charged to my card while this case is being investigated. Also, American Express permanently BLOCKED AccTown from charging anything to my card.
I am concerned for the public and I am very upset with how a company like this conducts itself. AccTown is VERY unfair to the American consumer.