• Report: #862891

Complaint Review: accurise credit repair

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  • Submitted: Mon, April 02, 2012
  • Updated: Wed, April 04, 2012

  • Reported By: heide7 — fremont Wisconsin United States of America
accurise credit repair
Internet United States of America

accurise credit repair ripped me off for 1650.00, Internet

*Author of original report: ripped off or scammed

*UPDATE Employee: Services Provided

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i have got nothing but lies from this company they tell you all kinds of stuff to get you to sign a 6 month contract. then they just keep lying  they tell you if your not satisfied you can get your money back and that is another lie. then they turn around and say you can only get your money back if no items were repired or deleted. and times it by 3. 1 item can be 3 if you say all 3 credit reporting agencies it can be the same item but when i got my credit report the items i paid off did not dissapear they stay on there for 7 more years so this company is a scam and a real bad waste of money. 

 then the person you start out with will quit and they think they can get away with what that person said and dont back up anything the person thats not there anymore said they keep changing it every time you talk to them.   these people took me for 1650.00 and i would like for someone to help me get them removed and get the peoples money back that they scammed this is not right at all  please warn everyone about this company.    then when you tell them you are going to report them they just say do what you gotta do. exact words from cancellation department i talked to today. this has got to be stopped!!!!!

This report was posted on Ripoff Report on 04/02/2012 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/accurise-credit-repair/internet/accurise-credit-repair-ripped-me-off-for-165000-Internet-862891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

ripped off or scammed

AUTHOR: heide7 - (United States of America)

first of all i wanted to cancel this deal 3 months ago and i was told if i cancel before my 6 month contract was up i would not receive any money back if I WAS NOT SATISFIED...PERIOD. was not told about repairs or deletions would be a factor or i would have canceled 3 months ago. now i get a call from raymond the manager and he has the nerve to call me and say they would like to see more progress if i let them continue my account. well they sent out 4 letters in a 6 month period that does not cost 1650 or even half i asked for some kind of proof of letters that they sent out and that is not possible. y  if a lawyer does work for you he/she will show you the papers that are sent out. y is accurise so different and i found out on my computer i can do the same thing for 14.95 a month not 90.00 a month. when i first started talking to accurise i was dealing with a fellow by the name of collin keller.  i was told if i let them do my credit i could have a second person on the same account for free. so i acted as if i was the only one just to find out how much it would cost and i got told 450.00  ok so then when i found out how much i added my free second person and then was told it would be like 710.00 i told them no because thats not what i was told. i was told second person for free. accurise settled with me cuz that was the only way i was gonna accept the deal i guess i should of learned from the start . that this company was nothing but a scam yes my credit score only went up 30 points but i was told by collin keller i would beable to get a loan anywhere when they got it straightened out but do not tell you it will cost a fortune to get to that point. they made it sound like it would only take 6 months hugh more like 6 years of paying them 200 a month not me no more they got enough of my money  accurise i hope you and all your lying employees are happy with yourselves knowing you scam people and dont take responsibility for what your employees promise people just to steel their money. i have 6 items deleted from my account but they are still there till 2013 and 2017   not deleted
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#2 UPDATE Employee

Services Provided

AUTHOR: Eric S - (United States of America)

After reviewing this customer's concerns and investigating the results from our work, it seems this client has seen positive results from our efforts.  Here is a brief explanation of services provided and our results based guarantee as described in the contract signed by the client in September of 2011:  The scope of work is defined as generating and sending dispute letters based on the client's reason for dispute in attempt to correct errors and other misleading information on the client's credit report.  The company will dispute any credit information as instructed by the client that is potentially erroneous, inaccurate, or accurate but technically misleading and demand these errors are corrected.  The guarantee states: Guarantees performance of all services set forth in this agreement to achieve an accurate credit report on the Client's behalf. We do not guarantee the permanent removal of accurate and verifiable information but if we are unable to correct or delete at least one dispute item from any of the three reporting agencies, we refund 100% of all fees paid.  This client however, does not qualify for the refund due to experiencing multiple updates/deletions from our services provided.  A copy of this signed agreement was sent to the customer by email once signed on 9/15/2011.  This customer has been heavily speaking with our support staff since starting services in September 2011 with many contacts this year as well.  Here is an email sent to the client after speaking with our support team on 3/22/12 handling all clients signed before Jan 2012:

Dear Heide Mae Keller,
We are pleased to provide you a current update of the progress on repairing your credit and reported history.You started in our program in September 2011 with an average score of 496. Your current average score is 534and you have individual scores with Equifax of 536, Transunion of 550; and Experian of 515. A copy of your updated credit report is attachedHere is a current snapshot of what your dispute progress looks like; you can log in and see a slightly different view of the same thing on your secure portal atwww.CreditStatusNow.com. Heide Mae KellerCredit Report DashboardEquifaxExperianTransUnionTotal Positive Items:000Total Negative Items:111110Repaired/Deleted Items:676Pending Letters:000Active Letters:111Completed Letters:445Percent Complete: (Repaired or Deleted)50%14%40% We have been able to get the following accounts repaired or deleted at one or more of the credit bureaus since you started in the program.  You can review the specific details in your customer portal.MFG ACCPT- - 10186000001OPT RECVRY- - 1675140OPT RECVRY- - 1944381OPT RECVRY- - 733275OPT RECVRY- - 472476OPT RECVRY- - 1423995OPT RECVRY- - 733276 We appreciate your business and our partnership with you to improve your credit score, its reported history and your future.

With not only abiding by our services but also helping this client experience an increase in her credit score from our efforts since September 2011, we wish her future success and are here to handle any further questions or concerns.
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