- Report: #708168
Report - Rebuttal - Arbitrate
Complaint Review: Ace Division Inc
Ace Division Inc5225 Pinemont Dr. Houston, Texas United States of America
Ace Division Inc Shoddy Products, scammy return policy / money back "guarantee" Houston, Texas
*Author of original report: Lies!
*UPDATE Employee: Offered customer 100% Money Back.
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Sent support an email with photos of the damage and a request to send out replacement parts, they refused, telling me I had to ship back the entire item (what B.S. it would cost $35 to ship these heavy metal stands)
Their money back guarantee and warranty are bogus, as the shipping cost is built into each item, so returning them is expensive, AND TO TOP IT OFF, there's a $14 processing fee.
Bottom line, Ace Division Inc sells substand products and has a return policy that is atrocious. Stay far away, musicians!
This report was posted on Ripoff Report on 03/19/2011 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Division-Inc/Houston-Texas-/Ace-Division-Inc-Shoddy-Products-scammy-return-policy-money-back-guarantee-Houston-708168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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