- Report: #1097570
Report - Rebuttal - Arbitrate
Complaint Review: Ace Technology Online
Ace Technology Online3824 Cedar Springs Rd Dallas, TX 75219 Dallas, Select State/Province USA
Ace Technology Online, aka Future Technology Live, aka 3dcartstores Software pirates sold me invalid activation key for Microsoft Office 2010 $129 Dallas Texas
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On September 19 I ordered Microsoft Office Home and Business 2010, using this "Paypal Verified" vendor and thought I would receive it in an unopened box with CD, left over in warehouses as Microsoft 2013 is now the main product. I paid with PayPal. It was "shipped" 9/25. When it did not arrive, I emailed them. They wrote right back that I would receive a valid product, it would be virtual with no need for a CD.
Product activation key, instructions, and phone method instructions, arrived October 7. My computer technicians tried to install it 10/18, and now I have tried to by phone and internet at home, and the product is not valid. The phone number is a recording, and the webchat box is inactive. The issue, to gullible me, could be that I am not doing this from the same computer I ordered it from, or the same IP address, but I doubt it.
I think we need some help from the Texas Attorney General's fraud office. Most aggravating has been PayPal's response, which was to suggest I "return" the product to the seller and send PayPal the "tracking number"!! You can't really do that with a virtual product, which my complaint to PayPal specified.
This report was posted on Ripoff Report on 11/06/2013 11:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Technology-Online/Dallas-Select-StateProvince-75219/Ace-Technology-Online-aka-Future-Technology-Live-aka-3dcartstores-Software-pirates-sold-1097570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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