• Report: #1101147

Complaint Review: Ace Technology Online

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  • Submitted: Thu, November 21, 2013
  • Updated: Thu, November 21, 2013

  • Reported By: Bertieboo — Port Charlotte Florida
Ace Technology Online
3824 Cedar Springs Rd 75219 Dallas, Texas USA

Ace Technology Online Selling Fake Microsoft Products Dallas Texas

*Consumer Comment: I had the same experience.

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On Wednesday 11-20-2013 I purchased a boxed disk set of Microsoft Office 2010 Home and Student edition. Shortly after I received an email confirming shipping of my product, Then another email with a link to a data sharing website with instructions on how to download the product. Also included in the email is an activation key for the Microsoft Office product.

Ace Technology Online's website clearly shows pictures of their products and they are mostly the boxed sets which include the disks and info. Instead they are selling fake and hacked versions of the products. I contacted Microsoft who were happy to confirm that they do not sell products this way before telling me that I should really have bought my product from them directly.

As with other people who have had issues with this company, Nobody answers the phone, Nobody is available for live chat and emails sent to them come back undelivered. [continued below]....

..... I googled their advertised address to find that there is a UPS Store and a Pharmacy at that location. There are several other businesses registered to that address also. Ace Technology Online is not listed. There is an Ace Limo Service but no Ace Technology Online.I did also notice on my paypal receipt that their email address listed with paypal is slightly different so those who wish to contact them might try acetechnologyservicesinc@gmail.com

I paid for my transaction with Paypal and contacted them this morning. They have been very helpful and have created and escalated a case for me against Ace Technology Online so I should have my money back in the next 10 days or so. They are also going to investigate and with a bit of luck stop letting them use paypal.

As soon as the dust clears, I shall be printing out everything I can on Ace Technology online, My transaction, The apprasial on the email with the link and activation code sent to me and the findings of Paypal and forward a copy to Dallas Police and Microsoft.

 


This report was posted on Ripoff Report on 11/21/2013 06:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Technology-Online/Dallas-Texas-75219/Ace-Technology-Online-Selling-Fake-Microsoft-Products-Dallas-Texas-1101147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I had the same experience.

AUTHOR: m00nbeast - ()

Thinking I was going to get the box with discs after purchase, I received the following email:

Microsoft Office Professional 2010 (3 Activations)

PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.

Below you will be provided with detailed instructions of how to download and activate your software.

Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.

INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:

1.     Use the following link to download and install Microsoft Office Professional 2010:

Please copy and paste the link into your browser versus clicking directly on the link.

http://www.mediafire.com/download/h67g0ap7gjdm882/ProfessionalPlus.exe

2.     Once you have downloaded the software, your software will be provided with the setup/installation file. Please Run the file. During the installation you will be prompted to enter your product activation code below:

     YRKRY-M67W3-4MVQW-94TC9-MBF3T

3.     Once you have received a green check mark, the program will continue and automatically close.

4.     Now you will REOPEN one of the programs for example Microsoft Office Word.

5.     You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).

6.     First try the activation process by internet, if your product fails to activate by internet, use the phone activation. (The phone activation will never fail to successfully activate your software). When using the telephone method, you will be asked to enter the number of times that the product key has been activated, please make sure to press 1.

7.     Congratulations, your software is successfully activated and ready for use.

Suspicious, I tried it anyway but during activation it said that the product key was invalid. I emailed them saying so, asking for a refund and then they sent this response: 

We were able to determine that you were previously issued activation keys only valid for Office Visio products and apologize for the mistakes. We can ensure that you will no longer experience any additional issues with this new provided product key. Thank you for your patience and again we apologize for the inconvenience.. In order to use the new order provided, you must first uninstall the invalid Office from your computer, then reboot and reinstall. The new product key will not work unless you uninstall the program first and start with a new installation:

Microsoft Office Professional 2010

PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.

Below you will be provided with detailed instructions of how to download and activate your software.

Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.

INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:

1.     Use the following link to download and install Microsoft Office Professional 2010:

Please copy and paste the link into your browser versus clicking directly on the link.

http://www.mediafire.com/download/h67g0ap7gjdm882/ProfessionalPlus.exe

2.     Once you have downloaded the software, your software will be provided with the setup/installation file. Please Run the file. During the installation you will be prompted to enter your product activation code below:

      GTQYW-JGVMD-34QM8-B9X4D-4WY8C

3.     Once you have received a green check mark, the program will continue and automatically close.

4.     Now you will REOPEN one of the programs for example Microsoft Office Word.

5.     You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).

6.     First try the activation process by internet, if your product fails to activate by internet, use the phone activation. (The phone activation will never fail to successfully activate your software). When using the telephone method, you will be asked to enter the number of times that the product key has been activated, please make sure to press 1.

7.     Congratulations, your software is successfully activated and ready for use.

Figuring I wasn't going to get my money back I tried that with the same results. I have repeatedly emailed them since then and have gotten no responses. 

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