- Report: #1101147
Report - Rebuttal - Arbitrate
Complaint Review: Ace Technology Online
Ace Technology Online3824 Cedar Springs Rd 75219 Dallas, Texas USA
Ace Technology Online Selling Fake Microsoft Products Dallas Texas
*Consumer Comment: I had the same experience.
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On Wednesday 11-20-2013 I purchased a boxed disk set of Microsoft Office 2010 Home and Student edition. Shortly after I received an email confirming shipping of my product, Then another email with a link to a data sharing website with instructions on how to download the product. Also included in the email is an activation key for the Microsoft Office product.
Ace Technology Online's website clearly shows pictures of their products and they are mostly the boxed sets which include the disks and info. Instead they are selling fake and hacked versions of the products. I contacted Microsoft who were happy to confirm that they do not sell products this way before telling me that I should really have bought my product from them directly.
As with other people who have had issues with this company, Nobody answers the phone, Nobody is available for live chat and emails sent to them come back undelivered. [continued below]....
I paid for my transaction with Paypal and contacted them this morning. They have been very helpful and have created and escalated a case for me against Ace Technology Online so I should have my money back in the next 10 days or so. They are also going to investigate and with a bit of luck stop letting them use paypal.
As soon as the dust clears, I shall be printing out everything I can on Ace Technology online, My transaction, The apprasial on the email with the link and activation code sent to me and the findings of Paypal and forward a copy to Dallas Police and Microsoft.
This report was posted on Ripoff Report on 11/21/2013 06:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Technology-Online/Dallas-Texas-75219/Ace-Technology-Online-Selling-Fake-Microsoft-Products-Dallas-Texas-1101147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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