• Report: #1061995

Complaint Review: ace transmission & automotive service

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  • Submitted: Tue, June 25, 2013
  • Updated: Tue, June 25, 2013

  • Reported By: pow — knoxville Tennessee
ace transmission & automotive service
4901 clinton highway knoxville, Tennessee USA

ace transmission & automotive service DID UNAUTHORIZED REPAIRS knoxville Tennessee

*REBUTTAL Owner of company: WOW....ABSURD...AND ITS SAD

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took vehicle to ace transmission on clinton highway in knoxville tn 37912 865-524-0011 owners James, we were quoted 900.00 to remove valve body from vehicle and repair. He called 3 days later saying the vehicle was ready with a like new transfer case & transmission. that i owed 3400.00 that I did not authorize, wanted to know if he could bring vehicle to me and pick up a check, i declined. then 3 days later my bill went to 3945.36 and if i was paying with a credit card to add 3% Also included a atatement that his lawyers would eat us up! T

 

I would warn against using Ace Transmission (especially James) he does not stick to his word.


This report was posted on Ripoff Report on 06/25/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/ace-transmission-automotive-service/knoxville-Tennessee-37921/ace-transmission-automotive-service-DID-UNAUTHORIZED-REPAIRS-knoxville-Tennessee-1061995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

WOW....ABSURD...AND ITS SAD

AUTHOR: ACE TRANSMISSION - ()

I'AM THE OWNER OF ACE TRANSMISSION ( JAMES ) AND TAKE PRIDE IN MY BUSINESS. WE STRIVE FOR CUSTOMER SATISFACTION AND LOOK FORWARD TO HELPING FAMILYS WITH THAT OLD TIME FEELING AS THE MOM AND POP SHOPS DID BACK IN THE 50, 60'S ERA. KELLY SETSOR THE CONSUMER COMPLAINING ABOUT WORK THAT WAS DONE WITHOUT AUTHORIZATION IS INCORRECT. SHE DID AUTHORIZE THE WORK, AND WAS GIVEN OTHER OPTIONS TO FIX IT BY REBUILDING IT OR BY GETTING A USED UNIT OUT OF A SALVAGE YARD. SHE GAVE US AUTHORIZATION AND WAS TOLD THE EXACT CASH AMOUNT BEFORE WE STARTED THE REPAIRS. HER FATHER IS IN BUSINESS AND HAS BEEN FOR YEARS HERE IN KNOXVILLE, I WILL NOT AIR OUT DIRTY LAUNDRY ABOUT WHAT IS SAID ABOUT THEIR COMPANY BUT CAN REST ASSURE YOU THAT IF I HAD A ISSUE WITH SOMEBODY I WOULD GO TO THEM IN PERSON, LIKE WE ARE TOLD TO DO ( PER THE BIBLE ). KELLY DIDNT EVEN COME TO PICK UP HER VEHICLE WHEN IT WAS READY AND SENT ONE OF HER DADDY'S EMPLOYEES OVER TO GET THE VEHCILE AND STATED THAT HE WAS SORRY THAT THIS IS NOT THE FIRST TIME THAT THIS HAS OCCURED WITH HER. KELLY CHOSE TO DRIVE A CADILLAC ESCLADE BY CHOICE SO WHEN IT BREAKS DOWN YOU PAY FOR THAT LOGO THAT SAYS CADILAC. ON THE OTHER HAND WE AGAIN HERE AT ACE TRANSMISSION AND AUTOMOTIVE CENTER SEE AND DO HUNDREDS OF CUSTOMERS CARS A YEAR AND WE STRIVE TO GIVE GREAT PRICING AND THE BEST QUALITY PARTS AND SERVICE TO THE BEST OF OUR ABILITYS. THANKS, JAMES  

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