Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #463819

Complaint Review: Acer America Corporation - Temple Texas

  • Submitted:
  • Updated:
  • Reported By: Brooklyn New York
  • Author Confirmed What's this?
  • Why?
  • Acer America Corporation PO Box 6137 Temple, Texas U.S.A.

Acer, Acer America Corporation Defective Computer and recovery disk Temple, Texas

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On March 9, 2009, I placed an order for the restore and recovery media disk on the Acer websites. I received the disks shortly after. The disks have On March 9, 2009, I placed an order for the restore and recovery media disk on the Acer websites. I received the disks shortly after. The disks have never worked correctly in the computer -it gets to a certain point and gives me an error message. Acer does not give any customer service information in its packaging and when I tried to call and return the disks the customer service number requires a credit card and you have to pay to speak to a person. I tried to first deal with this with my credit card company, but was informed that I should deal with the manufacturer of the product. I have search and search for a free way to contact Acer and now that I have, they are refusing to refund my money for this defective product. It is bad enough that the computer is not working properly. I spoke with Robert at the corporate customer service in Texas this morning and he refused to refund my money; in addition, he refused to allow me to speak with his superiors. He states the reason is that I had 15 days to return the product, but no one told me this. It is not on the website and not in the packaging and they do not give you anyone to speak with unless you pay using your credit card. My S/N for the computer is PTSA00X073752077B52701. I have had the problem with the computer since it was purchased and records are on file under the serial number. They are refusing to refund my $43. I have contacted the BBB, but there is still no resolution.

Latisha
Brooklyn, New York
U.S.A.

This report was posted on Ripoff Report on 06/22/2009 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/acer-america-corporation/temple-texas-76503/acer-acer-america-corporation-defective-computer-and-recovery-disk-temple-texas-463819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now