• Report: #557877

Complaint Review: Action Moving and Storage Montreal

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  • Submitted: Thu, January 21, 2010
  • Updated: Wed, September 14, 2011

  • Reported By: Isaac — Montreal Quebec Canada
Action Moving and Storage Montreal
7450 Mile End St. Montreal, Quebec United States of America

Action Moving and Storage Montreal Promised delivery of my cargo in 2-3 days and delivered in 9 days Montreal, Quebec

*REBUTTAL Owner of company: Rebuttal

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My daughter was moving from Montreal to Toronto, and I contracted Action to pick up the cargo on Jan 4 2010.  Their salesman promised me the cargo would be sent Jan 5 or 6th to Toronto.  As it was a consolidation, our cargo was a small shipment, it would probably be Jan 6th as they needed to pick up the other cargo they had booked.


On Jan 5 I called to get a delivery date and was told they would get back to me.  On Jan 6 as I had not heard back I called again and was told that the other cargo was delayed or had cancelled so they could not send my cargo. The salesman and the "boss" were both out of town and the girl in the office had no authority to do anything or send my cargo or she would be fired.  This same story went on for days with no one giving us a date for our things to be delivered.  Finally after many calls they delivered on Jan 13.  My daughter was without her clothing, dishes, etc for an entire week.  My wife and I who had gone to Toronto to help her unpack had to stay there an additional 6 days waiting for the cargo.


I finally spoke to the boss, Teresa, after her return from vacation and she proceeded to tell me because it was a small shipment and because the price was low, that they have no responsability to compensate.  Even though she admitted that they have written confirmation to me that the cargo would be delivered by Jan 7, that it was too bad for me and that I should accept this due to the fact that the price was low.  I told her that the contract with them was for delivery by Jan 7 and price has nothing to do with it, but she refused to do anything.


This is not a trustworthy company nor is the owner concerned about her customers or what they promised.  I certainly would NOT reccommend this company.


This report was posted on Ripoff Report on 01/21/2010 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Action-Moving-and-Storage-Montreal/Montreal-Quebec-H2R2Z6/Action-Moving-and-Storage-Montreal-Promised-delivery-of-my-cargo-in-2-3-days-and-delivere-557877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rebuttal

AUTHOR: Action Moving & Storage - (Canada)

Please accept our apologies for the delay in your shipment. We understand the inconvenience this caused. We have a shipment that leaves from Montreal to Toronto each week. The shipment that week was due to leave as scheduled on the 6th of January as our salesman had indicated. Unfortunately, that specific week, after the holidays, we received a series of cancellations on the other cargo that was due to be shipped. This resulted resulted in it being unable for us to ship on that specific date with just your one load. The cargo was shipped on the following week's shipment. These were exceptional circumstances and do not reflect our usual service levels provided on our weekly Toronto shipment. This explanation, we understand is no conciliation for the service you experienced  and we apologize again for the inconvenience this caused. We are a family business, which has been in operation for over 40 years. We are constantly looking at ways to improve the customer's experience and take on board the points you have raised and have made steps to improve what we do and how we communicate with our clients. Thank you for bringing this to our attention.
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