- Report: #1061538
Report - Rebuttal - Arbitrate
Complaint Review: Adobe Cloud Creative
Adobe Cloud Creative345 Park Ave, San Jose, California USA
Adobe Cloud Creative You can't cancel and you can't stop auto renew San Jose California
*Author of original report: I resolved the Adobe Cloud Problem
*Consumer Comment: Ditto!
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I purchased access to Adobe Cloud Creative in April of 2013 in an attempt to reorient one PDF document I wanted to post to the web. It was unsuccessful. I thought I had purchased a month to month membership as that was all I needed. The pricing and membership page was misleading. The monthly debit is 52.49. When I saw a second debit to my bank account I went on line to try to stop the automatic monthly renewal.
When that was unsuccessful I called the company and was told that the special monthly price I got was part of an annual agreement and that I would have to pay 225.00 to cancel the account. I then emailed customer service and got three replies all saying I had to pay. I then went online and deleted my bank account information and then, the June payment was deducted from my bank account. I don't need this product. It didn't do what I wanted. I have another software to create PDFs. My sweep bank account is now drained and will overdraft the next time they deduct a payment. This report is my last resort.
This report was posted on Ripoff Report on 06/24/2013 04:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Adobe-Cloud-Creative/San-Jose-California-95110/Adobe-Cloud-Creative-You-cant-cancel-and-you-cant-stop-auto-renew-San-Jose-California-1061538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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