- Report: #889219
Report - Rebuttal - Arbitrate
Complaint Review: ADP Total Pay Card
ADP Total Pay CardMiami, Florida United States of America
ADP Total Pay Card ADP Federal Credit Union Misleading terms and conditions, ridiculous fees, poor customer service Miami, Florida
*Consumer Comment: get a life Robert
*Consumer Comment: No..
*Author of original report: ...
*Consumer Comment: Then why pay extra for a service
*Author of original report: Really?
*Consumer Comment: Wonder you made it through college
*Consumer Comment: Additional Comments
*Author of original report: In response to the rebuttals
*Consumer Comment: I think this is a first...
*Consumer Comment: Parentheses to indicate a negative balance is SOP
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At first I was good at beating their nickel and dime scam, I would just withdraw all of my money out of the ATM on payday, but then I slipped up and started using the card for credit card transactions. The card is supposed to deactivate itself temporarily when your account falls bellow a balance of $0.00, but mine conveniently let me continue to exceed the balance until I reached -62.11. Of course the website didn't show this balance deficit in plain terms, it displayed it as (62.11) as if the average person knows that means negative.
Needless to say, I tried to withdraw cash at an ATM and was charged 2 fees of $2.00 each for a declined transaction charge'. I called ADP right away to find out why I was declined, and they said despite the fact their terms and conditions state nothing about a parenthesis indicating a negative balance that they would not be waiving the fee.
The bottom line is that ADP is a large company who profits from charging their customers ridiculous fees and pays foreign people to provide "customer service" to customers that will waste their time calling in to complain only to be placed on silent holds for 15 minutes and talked down to by powerless managers who "could waive the fee but won't because [insert nonsense excuse here] which ultimately means ADP is cheap and greedy.
This report was posted on Ripoff Report on 05/27/2012 09:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/ADP-Total-Pay-Card/Miami-Florida-33102/ADP-Total-Pay-Card-ADP-Federal-Credit-Union-Misleading-terms-and-conditions-ridiculous-fe-889219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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