ADT Security Services ADT does not provide me security Aurora Colorado

 I called ADT to close service. ADT close one account but not the other. I called them again. ADT said they would close the account but did not. I filed a complaint with the BBB. https://seflorida.app.bbb.org/complaint/view/90290445/c/967w29 The email exchange with ADT corporate is provided. I was told that my mom with dementia should have closed the account. That ticked me off Then, I was told it was my fault since I did not tell ADT that I had 2 accounts. But ADT was aware that I moved. I have had to re-open the complaint.

ADT said the account would be closed and did not mention any bill. Surprise, I got a bill. I asked for ADT to justify the charges. The response does not have it. We keep going back and forth. Fortunately, I have a home and a car. I am so angry at ADT customer service. Simply, I am not paying the bill. They should not have mentioned my mom. But the rep did not even bother to check that I set the account up and all the bills were in my name. They did not bother to provide what the charges are for. I have had it with them. Andrew is wrong.

 Dear ADT,

After receiving your rebuttal I was optimistic about getting some sense of resolution to my concerns. I was e-mailed by Lamarr, an ADT representative, who stated he would reach out to me via phone. This did not happen, I then had to pursue ADT yet again. Finally after reaching Lamarr I was horried by the complete unwillingess of ADT to accept any accountability for the difficulty I have endured with my system. It is clear to me that ADT's sole purpose is to collect money with no regard to the quality of service provided to its customers. In addition it seems that this whole incident could have been avoided with proper communication and maintenance of my system. It is clear to me that Lamarr has no understanding of the impact this situation has created for my family. Furthermore Lamarr was very clear he had no intention in taking any legitimate steps to appropriately rectify or resolve this situation. As per Lamarr, Naren Gursahaney, is the CEO of ADT and I requested to speak with him directly. Clearly this lack of competence and accountabilty on ADT's part is a direct reflection on Mr. Gursahaney, his level of integrity, and his total lack of commitment to providing quality service to his customers. Needless to say I am now over a week with inadequate security to my home as the direct result of ADT's inability to properly treat this customer.

Good Afternoon, my name is Andrew and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your experience with ADT and would like to assist you further. Please email us your contact information to CustomerConcerns@adt.com and we will reach out to help. Thank you. -Andrew