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Report: #1283347

Complaint Review: ADT - Dallas Nationwide

  • Submitted:
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  • Reported By: Dee — Lawrenceville Georgia USA
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  • ADT Nationwide USA

ADT Protect Your Home Incompetent Company Dallas Nationwide

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 I purchased theft alarm services from who I thought was ADT. I found out that my account is actually being handled by a company that ADT uses called Protect Your Home. If i had been told this upfront, I would have chosen a different company. Well, May '14, I called ADT and Protect Your Home to see them of my move to Texas and I would need my services relocated. Well, a few weeks later, I called both companies and informed them to cancel the disconnection of services at my present home ease I wasn't moving. Well, either someone didn't input the info or someone can't read. Needless to say, the services were disconnected and I took about 3 weeks to get the services back on. No apology, no discount on bill, nothing. Today, I get a call from Protect Your Home saying that they weren't sure a letter had been sent to me about I would be charged an early cancellation fee. I was shocked hearing this due to I'm paying my bill every month and it was confirmed my account is up to date and there's no balance. I'm so frustrated with this company's poor customer service, I'm almost at the point of paying the early cancellation fee just so I don't have to deal with them anymore. I even tried to reach ADT via Facebook and they blocked me when I told them about the problems I was having.

This report was posted on Ripoff Report on 01/29/2016 06:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/nationwide/adt-protect-your-home-incompetent-company-dallas-nationwide-1283347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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