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Report: #1304561

Complaint Review: ADT - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Detroit Michigan USA
  • Author Confirmed What's this?
  • Why?
  • ADT P.O. Box 650485 Dallas, Texas USA

ADT ADT Security Sercvices ADT Fails to Honor Theft-Protection Guarantee Dallas Texas

*Author of original report: ADT Fails To Honor Theft Protection Guarantee

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Dear Fox2:
     On August third of 2015, my common law wife and I were victims of a home invasion.  We are also ADT Customers.  Our Alarm was active and working at the time.

     When we subscribed to ADT were told they offered a "Theft prevention Guarantee" whereby they would pay up to $500 of our insurance deductable.  Since we have high deductable insurance, this meant we were due the entire $500 amount.

     We carefully submitted the guarantee form along with all of the requested information.  In spite of this, they have refused to pay as promised.  When we contacted them they said this was because the guarantee only applied to one incident and since we had been victims in 2014, the Guarantee was now void. When we asked for them to show us where the guarantee said it only applied to the first incident we were told they would get back with us.
     As of today, they have never been able to show that the Guaranttee is single use, and they have continued to withhold payment.

Sincerely,
Scott Boman
and
(((REDACTED)))

I am Scott Boman.  The home-owners insurance policy is in my name, and my email address is djscottyboman2003@yahoo.com

My common-law wife is Linda L. Moore.  She is the customer paying for the ADT Service on our home.  Her email address is (((REDACTED))).com and here phone number is (***) ***-****.

PS: I was confused by the buttons bellow, because our monthly payments are frequently made by credit or debit card, but the Guarantee and check transaction are to be done by US mail.

 

 

 

This report was posted on Ripoff Report on 05/09/2016 01:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/dallas-texas-75265-045/adt-adt-security-sercvices-adt-fails-to-honor-theft-protection-guarantee-dallas-texas-1304561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

ADT Fails To Honor Theft Protection Guarantee

AUTHOR: - ()

POSTED: Monday, May 09, 2016

THIS IS NOT A REBUTAL IT IS AN UPDATE.  I CLICK UPDATE AND IT GIVES ME A PLACE TO WRITE IN A REBUTAL.  REPLACE THE OLD REPORT WITH THIS ONE IMMEDIATELY.

 

On August third of 2015, my common law wife and I were victims of a home invasion.  We are also ADT Customers.  Our Alarm was active and working at the time.

     When we subscribed to ADT were told they offered a "Theft prevention Guarantee" whereby they would pay up to $500 of our insurance deductable.  Since we have high deductable insurance, this meant we were due the entire $500 amount.

     We carefully submitted the guarantee form along with all of the requested information.  In spite of this, they have refused to pay as promised.  When we contacted them they said this was because the guarantee only applied to one incident and since we had been victims in 2014, the Guarantee was now void. When we asked for them to show us where the guarantee said it only applied to the first incident we were told they would get back with us.
     As of today, they have never been able to show that the Guaranttee is single use, and they have continued to withhold payment.

Sincerely,
Scott Boman
and
Linda Moore

I am Scott Boman.  The home-owners insurance policy is in my name, and my email address is djscottyboman2003[at]yahoo[dot]com

PS: I was confused by the buttons bellow, because our monthly payments are frequently made by credit or debit card, but the Guarantee and check transaction are to be done by US mail.

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